Metropolitan ShuttleReviews of metropolitanshuttle.com

I have been in the travel industry for over 20 years and I would recommend Metropolitan Shuttle

I used the service to transport an entire seventh grade class for a field trip, and they made the process so easy! The quote came through fast, and was by far the least expensive option in the area. We also had a last minute change where I needed to schedule one of the busses to be wheelchair accessible and they were able to make that happen even though the trip was the next day. I hate making last minute changes like that, but their customer service was so incredible that they were able to help me out and make sure every student got to attend the field trip.

UPDATE: Metropolitan Shuttle has refunded me for the poor service and reported that they have restructured their booking system to avoid incidents like this in the future. Their sales director, Ben Knowlton, was very helpful and has restored my trust in the company. ** I received a horrendous service experience with Metropolitan Shuttle during a recent round-trip bus service booked by my group for service from Cambridge, MA to Ithaca, NY. Weeks prior, I had been in communication with Karl Lorquet to arrange busses for the trip. After the signed contract and payment was sent in, I contact Karl five times between the dates of February 27 and March 2, 2017 to confirm the contract. Despite these efforts, I received no response. When I called yet another time on March 2, 2017 to confirm the booking, I was told by Ted that all was in place and a bus would be prepared for our departure. On March 3, 2017 at 1:30pm, the previously confirmed time, no such bus was present. When I contact Karl, there was no response. Consequently, I then called the main line for Metropolitan Shuttle four more times. Of those four times, not once was I correctly directed to a helpful human recipient. The first three times, I was transferred to a line that went to voicemail. The fourth time, I was hung up upon. The fifth phone call put me in contact with Jackie, and from there it took more than 45 minutes for her and her team to ascertain the status of our sales order and the bus. At this point the the choir had been waiting outside for over 1.5 hours. Jackie assured that it would be 40 minutes until the bus showed up; however, contrary to her assurances, a bus did not arrive until 1.25 hours later.Our group did not depart until 3:30 PM on March 3, 2017 - a full two hours after our scheduled departure, as confirmed on our contract. This extreme delay in service and unprofessional communication was appalling, and this experience has put myself and my group off of booking Metropolitan Shuttle ever again.

We have used Metropolitan for numerous events and the drivers are on time, the buses are clean and the transportation needs have never been an issue.

Bus drivers are courteous and punctual. Norbert is the best!!

The bus driver was very kind and on time. He was by far the best part of my experience with this company. When trying to book this bus, I gave them my credit card number and paid for the trip. They called me the day of the event telling me they couldn't find my credit card expiration date and when they got it they charged me twice. I had to give them a bank statement before they believed me and sent the bus.

I have used Metropolitan Shuttle for the past 3 years for an annual event. Every year we go to the same destination. Last year and more emphatically this year I asked Elena to make sure the driver knew where the destination was because the people on the bus that go are from out of town and do not know the area. This year, our attendees lost 30 minutes at the destination due to the driver got lost. I will be contacting someone local going forward for our event.

I have worked with Metropolitan for the past 3 years when I bring students to NYC. This was the only year I had trouble. The pick up at LaGuardia was great but when we get ready for the return things got very stressful. For some reason the main office could not find my info in the system, even though I had the confirmation #, invoice # - everything! It took almost 2 hours or phone calls and being switched to 5 different people to finally find us in the system. By that time, I had missed most of an important workshop I should have attended with my students. The drivers have been great, but the office system needs work!