MetrobytmobileReviews of metrobytmobile.com

No service anywhere and I just paid the $40 monthly fee and I’m getting nothing. The site won’t load at all even though I have a good WiFi connection. Just a really sh itty phone plan :/

After having a very disappointing interaction at my local Metro by T-Mobile store I contacted customer service. Two associates at the store looked into my account and told me that the add-on to my calling plan that allowed me to use my phone in Canada and Mexico was not available without even trying to reach out to anyone in customer service. I did however call customer service and they were so helpful that they were able to activate the add-on to my calling plan which costs an additional $5 per month as well as upgrading my plan while finding a lower price which saved me $5 per month. So now I have an upgraded calling plan plus the international add-on for exactly the same amount that I was paying previously. I am extremely happy with Metro by T-Mobile customer service and at the same time extremely disappointed with my experience at my local store.

If I could leave zero I would. Company is dishonest and lie to you about ur payments. Put you on hold and NEVER return to call

Just as bad as Assurance Wireless in performance and customer service but way more expensive! After three days pretty much with out service I went to Cricket. T-Mobile SUCKS!

I've been with this company and I called the customer service department and mentioned to agent that I wouldn't be unable to pay my bill and I was too call back when my phone is off and I could get an extension until the February 14,2023. Now I call back today they couldn't only do it for 72 hours that crazy...then the have the audacity to say thank you for being a loyal customer .this really makes me think about metro and t mobile

I have been with MetroPCS since 2011. Never had a problem until it became metro by t-Mobile. In the short time that t-mobile has been involved, my information has been breached THREE times. My phone number was actually transferred out of my control the first two times to a device in California. This third time, according to the text I received from Metro-TMob, the "bad actor" only got my account info, not SSN, passwords, etc. Well, that's what they're saying. I'll find out soon enough, I suppose.

We went to metro by T-Mobile on north avenue in grand junction Colorado Saturday to switch our service and take advantage of the free phone offer. After we got home we realized we were given the TMobile revvl 6 5g instead of the revvl 6 pro 5 g that we stated we wanted. We were unsure how it would be handled when we went back the next day, worried they'd tell us since we left the store with them we were stuck however much to our surprise the same young lady was working and immediately went to work to switch the phones. Since there was no manager on duty the girl in the store had to play the waiting game for instructions for the process. We were there nearly 3 hours but the young girls smile never left her face and her demeanor remained pleasant. It's nice to know customer service like this still exists.

I have never had a bad experience until now.I bought a new phone over the phone from metrobytmobile.I couldn't get it working by one phone call .I made several calls each agent said something different one even changed my phone number without my permission plus changed my plan.Last night it was solved by an agent in the Philippines,thank you again Sheena may God continue his blessings on you and your country.