MetrobytmobileReviews of metrobytmobile.com

customer service (611) deserves negative stars 😡 I paid to get a new line added to my account which was supposed to arrive in 3 days (which it did) but they sent the phone without a new sim card (which is needed per new number) and when i talked with customer service and was telling the guy it says add sim card on the home screen, he kept telling me to go to settings to find out if it needs a sim card and wasnt listening to what the phone was saying and then wen he finally stopped talking and understood then he blamed UPS for no new sim card when ONLY thing UPS is responsible for is shipping the item 😡 metro is responsible for product and necessities with the phone 😡 so i ask to speak with supervisor and she said only thing they can do is have a new sim card sent out which will take 3-5days. So I have to wait another 3-5days for my new line and wen i asked do i get compensated she wud not allow me to get discounted (which i know she can do, been thru this before) so they dnt mind accepting my money but wen it comes to there mess up they dnt wana reimburse me 😡 My son needs that phone due to medical reasons and even if he didnt, they messed up my order and because "METRO CUSTOMER SERVICE" messed up 😡 i have to wait even longer and still have to pay my FULL bill next month 😡 they deserve to get treated the way they treat ppl wen there ripping off there customers 😡😡💯

Very absolutely not recommended After my first month in September 2023 gone down hill further and further ever since. Strange I joined on the first. And payment is due on the 28th days before I joined. 2.. my bill was to be 80 for 2 lines. After my first month 110. 3. I cancelled the insurance after the long endless journey to used it ..when I moved my screen cracked on both phones.and 1 stopped working all together Oh if I want to pay 140 for 1 new phone They will.i been paying for the last 4 months after I cancelled my insurance on the phone.. On 4-30+24 Walked in the store when I went to pay my bill. And told the girl after she tried to charge me for it still..oh my phone was off. Missed payment for 1 day. behind the counter. Without a blink she says "do you want to cancel it." And sent a code to my phone after I told her twice it's suspended till I pay the bill. "Here's your sign " And again forced to pay 130 .00 4 months ago I cancelled 1 line and changed the number on the other. Metro PC policy is you can once every 14 months free this was my first time ever and the twitch charges me. After I just paid my bill. They suspended my line for the 4.87 or whatever it was. I just paid 180 even after I cancelled and deactivated 1 line still forced to pay for it. and get suspended for 4.87 Had to go back to the same store. They declare and stand behind "no yada yada " This is false misleading advertising all you get from them is Yada yada. I'm paying 125 for 1 line and the home Internet. Rip off and complete made up reason totally incompetent and irrational entirely so many and none the same as the next. If you can not keep your reasons straight. Your a fake fraud making up as you go. Stay away from this provider and please understand this You can only appoligize so many times for the same reason till your creditably, integrity and honesty is seriously questioned or totally shown their is none

GSMT network 2G t-mobile 08205 NJ

My sales rep Carlos at 257 Central Ave, was almost made with perfection !! It was last minute when I walked in and he was able to help me in every way possible. I explained to him that I had a very stressful day because my phone kept cutting off and he definitely relieved all of my worries . I'm so grateful

I've had this service for about a year and service in my area is ok depending on where I am, at my house it's good 1 min then horrible the next. My complaint is before I used to be able to go on the My Metro App and see phone prices for upgrades now I can't and it tells me I have to go to one of their locations, I can't even call for pricing. The closest metro store is almost 2hrs from me had I know when I signed up for this mediocre service that I wouldn't be able to upgrade my phone unless I went to the store I probably wouldn't have chose them for service. So I will have to look for a different company to use because I am not driving that far for an upgrade without knowing what they have, the price and if it's even in stock.

Metro t mobile has went down hill, I use to like the phones they use to have now they are smaller, older, and jut doesn't do the trick for me. How come they don't have the same phones as t mobile? Why are they using cheaper phones other than the older I phones. ya'll suck! I think it's time my family and I switch companies

First of all I was talked into a phone that was free with a more expensive plan. The salesman said he would take care ( canceling the more expensive plan, switching over to the less expensive plan, etc). I was given NO paper work as to what I received or when or if I was expected to make a payment or when or how much or anything else. When I tried to call out on my Metro phone I had no service. Went back to where I got the phone & found out I hadn't paid my bill. To which I replied 'I never received a bill" to know I had to make a payment or how much the payment was.

when you get a account or get a new line from metro by tmobile ? you might wanna check what you paid for .. They ve been making fake account add a insurance or features to hit the monthly goal and many place they dont give you discount , they just give you free case .. check your account if you have metro.