MetrobytmobileReviews of metrobytmobile.com

I have been a metro PCs phone customer for years. About 5 months ago I decided to get their home Internet. I have the router plugged into a surge protector in its own safe spot. I was watching TV and Internet started just buffering so I figured it needed rebooted. This has happened before no big deal. I get to the router to reboot it and apparently it burnt up. This was on the 17th and my autopay is on the 16th. So this months Internet was prepaid. So I go to my local store to get a new box. They tell me I will have this months Internet AGAIN. I tell them that's ridiculous. So I call customer (I don't) care to explain. I explain that only options I have been giving are going to cost much more than originally getting it being that I didn't have to pay internet twice originally. Still no results. I call customer (I don't) care again. He goes and speaks to his boss and tells me that they will cancel that account to refund me the $55 to my account for Internet I just paid for and should be able to walk into the store and just pick one up. I ask what if they tell me no. He replied have them call customer (I don't) care. So I go back into the store and they tell me no. So I say call customer (I don't) care. Low and behold my Internet is cancelled and their is no credit to my flex account. So I have called customer ,(,I don't) care 6 times to tell them what happened and I keep getting the same response. "I cancelled the internet" so there is no refund. I keep telling them "I" cancelled NOTHING that they did. But their computer tells them different. I spent 2 full days on the phone with multiple customer (I don't) care service members and supervisors. The end result? They stole my $55 internet fee from me. So today I am looking for a new home wifi provider once I find them I will changing my phone carrier as well. This company are crooks!!!!

I received mailing advertisements from metro by tmobile. Here's what one hour of trying to opt out of their mailing services: -Automated service hung up on my every time I used the "other inquiries" option -Finally got through by saying "new customer", Chelsea immediately transferred me to Customer Care, and I spoke with someone who would opt me out. He placed me on hold to get his managers approval, and hung up on me after 30 minutes of being placed on hold. -Called again, now the sales people (2 separate ones) refused to transfer me to Customer Care, and referred me to the online Chat Bot to opt out -The chat bot immediately stopped working and said it was not available. So I'm still on the mailing list. There is no protocol it seems for this, and I had to explain what "physical mail" meant to two staff members, they had NO CLUE what I meant by "mail." Sorry, but if there was any chance I would have switched to this service, all hope got lost in this hour.

They are thieves they robbed me and won't make it right my phone was broke in less then 20 days from buying it and they won't make it right I don't recommend

I purchased, internet service on August 31st, 2023 for my apartment in Chicago. At the time of purchase, I provided my Chicago address as the location for internet service and that is where I'd been recieving service up until the night of June 8th, 2024. The following morning (June 9th, 2024) I contactacted Metro By T-Mobile Customer Service to report the issue at which time I was told by the rep that my internet service had been transferred to my previously listed home address in Indiana when that was not the address provided for internet service on the date of purchase of service (my apartment in Chicago, not my home previous address in Indiana). On the same date of the initial report of my failed internet service, I was provided a ticket number # (86800101) and told that the issue would be rectified within 24-48 hours. It's now June 12th, (more than 72 hours has passed) a second ticket number # (8530147) and still no service for which I prepaid, 2 more calls to customer service, spoke to a second supervisor and no talks of reimbursement compensation or credit to my account for services I did not recieve all while I still don't have the service I prepaid for. I never requested internet service for my home in Indiana. Now, I'm without services I've paid for do to internal errors committed by Metro By T-Mobile when it's reps failed to enter the correct address of service and forwarded those same service to my previous home address. I've canceled my internet service as of today and plan to post this review on every platform that I am able to. If you yourself have experienced poor services or suffered financial damages due to any services failures brought on by the actions or inaction of Metro By T-Mobile and its staff, employees, reps, associates and affiliates then, I urge you to reach out to file your complaints with The Better Business Bureau, the District Attorneys Office of your county and the Attorney Generals Office of your state. Fight Corporate Corruption!

I unfortunately was not able to pay bill for this month, I called them to let them know and I was informed to request an extension after my due date and if I still needed more time to call back. I called back and was requesting to speak to an agent through the automated service, I was told, to speak with an agent, I needed to pay my bill. I tried going on their website and I wasn't able to request to speak with an agent using chat. I never had an issue before with Metro but now, because of their lies, I will never be a customer with them ever again.

I got Metro because its on the T-mobile network which is the only thing available in my rural area. I have had nothing but lies and the run around. First it was all about selling me a phone. They told me I could not use the high end, Android 14, 5g phone I own because they say its "off market". Then they sent me a cheap useless Samsung A15. It never worked correctly but when I went to put the SIM card in my real, working phone I found the SIM card locked to the IMEI of the phone they sent me. To change the SIM to another phone I am supposed to pay 25.00!! No other carrier does this!! I checked with all the big one and the FCC. I can verify no other carrier does this. Its just a practice for money grabbing. So I told them I wanted to return the phone and cancel the service. They gave me the run around and first told me they I would have to return the phone to Samsung. then they would return it, then no I had to go to a store. The nearest store is 160 miles round trip. I went to the store and she first told me she did not have to help me because the stores are only for sales. She refused to offer customer service or to call customer service while I was in the store. Then she basicly told me it was her lunch hour and I had to leave. Effectively throwing me out of the store. I have since been to 3 other metro stores while traveling for work. All of them tell me the same thing. They only do sales. They refuse to help in any way. I have also found out since beginning my service that the "perks" that are supposed to be available to Metro customers are not available on my Promo plan. I have made an executive complaint to T-mobile and they say they will get back to me. I am not holding my breath. So almost EVERYTHING they say in their fancy, slick advertising is a lie. In my personal experience its all YADA YADA YADA. Unfortunately its the only thing available out here.

Zero Stars/ If you lose your phone... You must Go to a store to verify your account. because the only option is text or call to verify account. I was sent to the store 3 times and kept getting the run around the Store clerk was not trained or very unhelpful. Still unable to access my account. I have spent 3+ hours on the phone with customer services. I am unable to close my account of transer my number to a new previder.. Every time I get transfered to get my port # to change my phone number , I get disconected 20 + attempts. Do not USE METRO MOBILE ! The worst phone experience of my life. It is still not resolved. I can not end my service, access my account or keep my #. Save your time and Try another service provider. Worst Ever!

Terrible customer service and no help for a customer of ten plus years who has never paid late. I will be looking for a new phone company ASAP!