MerrellReviews of merrell.com

I hardly ever write negative reviews but I am so frustrated with the exceptional poor service of Merrell. I ordered my granddaughter a pair of sneakers on 11/18/20. Merrell emailed that they were shipped on 11/19/20. The FedEx tracking indicated they were out for delivery on 11/28/20. When they still didn't show up 5 days later, I called FedEx who researched it and said the package was lost and to report it to Merrell to get a refund. I called and a very rude CS rep said she would do her own reseach and call me later that day. That was over a week ago and no phone call. I called again, and no response. I then filed a dispute with Paypal and it's now been 6 days and Merrell has not responded to Paypal's case. Terrible company with terrible customer service. These shoes were not cheap and I have yet to get the shoes or a refund.

I got my very first pair of Merrell running shoes a few years back and used it for occasional run-walk exercise. I paused for what seemed like a year and went back to wearing it, and was totally surprised when while I was doing a run/walk interval, the front part just worn open, and I was like 'Really? This is Merrell?' I've been a fan before because I thought the brand was sturdy, but I'm not believing their advertisements anymore. When I brought it to the nearest shoe repair shop, even the shoe repair guy himself was quite surprised that such a brand can easily be worn out, considering that its sole is Vibram. No more Merrell for me.

Ordered size 9.5 waterproof trainers as I normally take size 9. When they arrived they looked really good but trying them on... they are narrow fitting and no way could I walk in them, ended up sending them back and ordered size 10.5 which fit really good. A full size bigger than I normally wear but I am pleased with the result.

SAV au top et service commercial réactif. MERRELL a pris en charge mon litige avec un de leur revendeur(IRUN) de manière très pro pour une solution rapide. Fidèle client je recommande..

I spent over $300 on 3 Pairs of shoes. Only one was the right size. They charged me $5 to return the two that did not fit even though they sent me the wrong size.

First,I order shoes Sunday 3 am. Monday 7:35 I get an email from Merrells shoes the shoes are now $65 not $110. Since I never got a confirmation about order, I assumed they give me the $65 dollar price. They didn’t. 8 days later and shoes still have not left the warehouse! Customer service sucks. Suppose to be here tomorrow but theyer in Michigan still till Monday. I’m buying from Outlet or Amazon form now on. Merrells you suck.

merrell gortex boots do not keep out the water or the sand. The sand gets under the inner sole and forms a lump so the shoes become useless This has happened 3 times and Merrell say they are not designed for walking in sand! but they also let in water! Obviously the Gortex does not fit properly. What a shame. Are you checking your supplier Merrell?

It saddens me to write this, as I have been a long-term lover of Merrell shoes, however their quality in recent times has gone to hell. The last two pairs of shoes I purchased began to fall apart within three months of gentle use. I would no longer recommend buying Merrell products at any price. But if you do ensure you keep your receipt and be ready to make a warranty claim (Merrell offer a 12 month warranty in the UK). You will have to work at this as Merrell Customer Service does not respond to emails and their online webforms come up with a server error when submitting them. However, somewhat surprisingly, they do answer their customer service phone number (at least in the UK). I'm still awaiting an outcome to my warranty claim so I can't guarantee this will be successful.