MerrellReviews of merrell.com

Very slow delivery. Shoes sent by UPS which are useless and tracking info fiction. Merrell customer service rude and unhelpful on the phone.

Without a doubt, these are by far, the single greatest pair of shoes I've ever had in my life! Every year I buy a pair of shoes/boots to get me through winter, Most are in pretty bad shape when the following November rolls around. Don't get me wrong, I spend big money and wear them everyday at work where I am on my feet eight to ten hours. My feet have bone spurs and are very painful when I finally hop into bed after a tough day. But these shoe/boots are not only the most comfortable things I've ever placed on my feet; they show very little wear! Nothing, nothing has ever worked as well as this product. I can't wait to get another pair but I'm not sure if that will ever happen!

Wish I’d read these reviews BEFORE I placed my recent order! Ordered a pair of boots 2 weeks ago, still no sign of them (saw the note In the website blaming Brexit in advance of any delays). Website said they’d be coming via UPS, email confirmation said Fedex, tracking number not recognised by either site. Emailed customer service enquiring about order as the money came out of my account a week ago, still no response. Eventually received an email from UPS yesterday saying they would be delivered today but have now received an email saying delivery delayed until Friday. Bit of a palava and I haven’t even received the damn things yet! They better be worth the wait although from the reviews, sadly I am waiting with baited breath... ***Update*** After further amendments to the delivery date by UPS I finally received the boots 3 weeks after ordering and they are bloody marvellous! Very comfortable, warm and haven’t let any water in. They do come up quite big however, I ordered a half size bigger than my normal shoe size but I didn’t need to as there is plenty room in them.

A pair of Merrell shoes were given to me as a Christmas Gift 2019, which had failed along the sole / upper joint just before Christmas 2020 (so just a year old). I took photos and contacted Merrell UK customer services. No quibble and rapidly dealt with - A replacement pair were offered which have arrived. Very impressed with the service and speed of action in these hard times.

Woeful customer service. Item was wrong and for several weeks the "return item" links on their website have not worked. They also send a email with "download return docs" and this link points back to your own email??!!?!?!?!! Talk to the CS on chat and they are slow and blame "tech issues" for website issues. Those tech issues have been there for 4 weeks now and all they have suggested is i email their EU headquarters. No more Merrell products for me. Service is awful. AVOID.

Bought a pair of snow boots for my 7 year old granddaughter. Boots seemed good but after a few months the stitching started to come out at the side and eventually a hole opened up . I emailed Merrells highlighting problem but they did not respond. Still no response to a second email. A couple of months use at that cost is not very good and as clearly they are not interested in problems so be careful buying from them as customer service is clearly not high on the agenda!

Wore these shoes 26 times and the glue seperated on the inside of the shoe. Merrell said sorry they will not do anything to help me. I only spent $125.00 for a pair of what I thought was a good shoe. NO WAY! Please do not waste your hard earned money like I did.

Bought a pair of Merrel hiking shoes they developed a hole in them after only 8 weeks. Merrell customer service would not replace them. If you have no receipt they tell you to get lost. Who keeps the receipt for there shoes after 8 weeks? Especially when you pay for what is "supposed" to be a quality shoe