Samantha L.
Can't cancel order or return in store...
1. I ordered some boots that were shown in the women section. After reading some reviews, I realized they are actually men's shoes and needed to change the size ordered. (Maybe make it explicitly known they are men's or don't show them in the women section? 2. Customer service cannot change the order, and I must return them. Ok, no big deal. I cannot cancel the order and have to return them. 3. Cant return to a physical store location and must send them back through the mail (includes a $5 charge...) 4. Now I have to wait until the wrong pair comes in and then send them back. I do not recommend ordering online unless you know exactly what you are getting. Be on the lookout for whether or not the shoes are truly womens or men's...


