MerrellReviews of merrell.com

I have a heavy duty pair of Merrell hiking boots that I have only worn a few times. I put them on the other day and the sole completely disintegrated under my foot. Contacted Merrell and they said they could not help as this is not a defect, really what is a defect then? I see from the reviews here that most people think there products are poorly made.

Poor quality boots, not waterproof My first pair of Merrell and probably my last. Bought these to replace some old Hi Tek (which at £35 were awesome) comfortable fit and no rubbing at all but that is where the compliments end. Worn them 4 times now and they are not waterproof at all despite being gore tex . Both boots leak in at the toe, the right foot is the worst leaving my feet cold and wet. The sole has an awful grip too. Slipped and fell on mud then snow hurting myself and have lost confidence in these. The Mrs got some berghaus boots same price £91 and her feet stayed dry when mine were wet and she hasn't slipped once. A waste of money. Customer service also do not reply to emails.

I bought a pair of Merrell shoes last autumn which I have been really happy with. They suit my feet very well, after I replace the Merrell insoles with better ones. I wear out shoes quickly because I walk a dog and I wanted to order a spare pair and tried to do this online, since the local shop was out of stock. I ended up in a fake Merrell website, using the Merrell logo and many features of the Merrell official website. I only realised that it was a fake when the wrong shoes were sent. Don’t know whether Merrell can take any action against sites misusing their name, but at least customers should be warned to make very certain they are using a legitimate site.

Purchased pair boots for my wife at xmas wrong size, so I ordered another which they sent out by UPS within days. The returns is useless the site is not working and they give some excuse of leaving the EU strange they can take your money and deliver But not except returns. Copy of there email below, I would not buy online Dear Mark, Thank you for your email and call yesterday. As previously mentioned, this service is currently unavailable. Due to the covid situation, the border had to close between the UK and mainland Europe and UPS had to temporarily suspend their Standard service (which is what is being used for your return parcels) The situation is slowly getting back to normal, but UPS is dealing with a huge backlog and in the meantime, no returns will be processed as they also need to prepare for Brexit. This should however be back up and running after the 4th of January and our E-commerce team has put a message up, which will be updated as the situation evolves with UPS. I would advise visiting our website from next week, as you should be able to create your return then. Thank you for your patience. Kind Regards, Customer Service Advisor - EMEA Consumer Relations

very poor quality and not worth even half the price . Failure with the lace hooks and eyes , cheap manufacture and material quality . Buying Merrell will not happen again in our household .

Gave a pair of Merrell hiking boots to my brother. The front leather portion separated from the sole and peeled back after about 6 months. I thought it was due to his employment at cleaning carpets. I had an identical pair 1/2 size larger and they seemed to be ok, but I was hardly wearing them. Once I started to wear them regularly they did exactly the same thing. Merrell says that because they are over a year old there's no warranty. They offered me a 15% discount on my next purchase, but why would I want to buy from a company that sells stuff that doesn't stand up to a bit of wear?

Very poor quality, both boots split along the sides after around only 3 months of light wear. Have had much better boots for half the price. Avoid unless you want wet feet.

If I could give zero stars, I would. Returns and refunds are the worst, returned shoes on 12/4 through FedEx (their label), then called to find out where they were as there was no expected delivery... was assured they had processed my refund, still waiting. Took 2 seconds for them to TAKE my money. Make sure you read the shoe description all the way including fine print or you might get men’s shoes! Terrible experience!