MerrellReviews of merrell.com

Ordered a pair of hiking boots. One came in a bit wider than the other. Not a matched pair. Sent them back and was not refunded sales tax or my return shipping cost ($5.00) Spoke with customer service and was told they will "review the issue" and follow up with an email. This is unacceptable. The problem should be corrected on the spot. They have the boots and still some of my money. There are a lot of sporting goods companies out there. I highly suggest when looking for a hassle free transaction should consider anyone other than Merrell.com.

I’ve worn nothing but Merrell’s for 10 years. I ordered my yearly pair of work boots in 9.5 as always. When I got them, they felt a bit tight- but I figured after they break in they’d come around. I wore them for a week, and my toes are getting crushed with every step. I called and tried to see if I could exchange them for a 10.0. Nope! If they’ve been worn, they won’t replace them. I’m so pissed off that I spent $155 and they’re useless! I’m not a serial returner. I can’t remember the last time I asked to return, or exchange anything. Buyer beware that this “happy, feel good, eco-warrior company doesn’t really care about your repeat business. Never again!

Comfy but poor quality. Loved them and then the rubber on the toe peeled off after a few wears and now they leak water in. I've only worn them a handful of times. They also need to be more transparent about their supply chain.

Outstanding after sales service. I had a pair of Moab GTX walking shoes which began to split within 12 months. I reported this to Merrell (after the warranty had expired) along with supporting photos purely as a bit of a moan about quality. They apologised and offered me a replacement pair of shoes of my choice up to a specified value. This was way over my expectations. Admittedly the quality of the shoes was a bit disappointing but I cannot fault the customer service.

Purchased pair of Merrell boots delivered 7/8/2020 for my husband who is 68 and retired , I admit he has worn them pretty much every since then , but the soles have come off and the stitching fell apart within a month , I would have expected to get more than 3 months from a pair of boots that are not cheap to buy , so, will never buy any Merrell products again they are just not made to last

Cheap Chinese foot ware, masquerading as quality, my first and last Merrell boots.

Ordered a pair of boots, received email from ups to say they would be delivered on Wednesday, sometime between 9 and 5 and that a signature was required. Stayed at home all day only to receive an email at 5 to say would now be next day. Waited in again all Thursday only to be told again at 5 that they would now be the following day Friday. Do they seriously believe that people can just hang about for day after day waiting whilst they totally cock up their delivery schedule. Well when and if the boots ever arrive I will refuse them and they can go straight back. Appalling customers service, will purchase elsewhere.

Apallling bad and short lived walking boots. Yes they are very comfortable but just don't last. I recently bought a pair of walking boots, they wore very badly at the heal after half a dozen walks. My walking shoes have faired better but after 6 months they have also started wearing at the heal. In short, buy any other brand rather than these. I