MerrellReviews of merrell.com

I bought a pair of Moab boots from Go Outdoors at the end of September 2021. They appeared to be good value, particularly with the GO discount, and were very comfortable. Unfortunately one of the lacing tabs came away when I was putting them on at the end of November. I returned them to the store who refunded my outlay. Having lost confidence in the Merrell brand I tried to find a Keen boot which would fit me. I couldn’t do so and had to spend quite a lot more on a Meindl boot which does have half fittings. The manager of the store admitted that lacing tabs pulling out was a regular occurrence with the Moab they are only sewn in with two rows of thread.

I've had three pairs of ColdPack Ice+ Moccasins (or whatever the same boot may have been called before) and I /loved/ the first two pairs! Comfortable and each lasted me many winters of daily wear. My third, and final, pair started falling apart shortly after one winter: The stitching came apart and the leather separated from the sole on both boots. Merrell blew me off and hid behind their 1 year warranty. I see I'm not alone in noticing the drastic drop in quality in Merrell products.

I've had the Merrel Moab 2 waterproof for 1-1/2 years.They have been leaking for about 8 months and the sole is coming off both shoes. When I called today I found out that Merrel does NOT stand behind their products. They offered a 30% discount (which I could get anyway) - I refused since a cheaper brand will last much longer and feels just as good. Bottom line DONT BUY Merrels, they are not any good anymore. They sell a cheap product at a high price. Their customer service is nice and professional - but that don't do anything for the product being inferior. I will caulk up my expensive shoes and wear until I can buy a better brand...

I love their shoes but it is impossible to contact with them. I have been trying to make a return and they just don't answer or reimburse you.

I've loved Merrell shoes for years buying walking shoes & boots. However I had to return the Merrell Vego & Siren boots because I found them to be substandard. The returns process has also descended into a farce. I'd have been better served driving to Holland to return them rather than posting them back via the UK. Not a good experience & sadly I won't be buying Merrell again.

Just so utterly disappointed with the merrell shoes I bought and with the customer service when I tried to return them. Making returns simple, communicating with customers when your returns system fails, these are just basic for a large brand like Merrell. I was going to change my shoes for another style, but I am not buying merrell again.

I have been buying the same pair of Merrell Men's Moab 2 Vent Hiking Shoes for 5 times. The first two or three were great shoes. The last two or three have definitely declined in quality. I am not planning on buying them again. The last pairs felt cheap and came with a strong manufacturing odor, very unpleasant.

I don’t know if anyone else has had a problem with the women’s walking boots, but I bought a pair about 3/4 years ago and hardly been worn. I love the boots and they were so comfy but the stitching has come undone. Not something I would expect of such a well known make and expensive pair of boots. I think my timberland boots which were worn a lot more are still in good condition. I took them back to Cotswolds but they only have a year cover and I then spoke to merrell direct who advised I should fill in a default form and send it to them. She said they probably wouldn’t do anything as they again were more than a year old. Very shocked they only expect the boots to last a year. When the last two covid years I really haven’t been anywhere to wear them. I have filled in a form but I haven’t heard anything from them not the service I would expect. If anyone wants a pair of walking boots to last longer than a year please don’t buy Merrell. Not good customer service Such a sad ending to a lovely comfortable boot ☹️