MerrellReviews of merrell.com

I have worn the older style Moab shoes for many years, but had to buy the new style Moab 2 shoes since the originals are no longer made. These shoes for the same size are one inch shorter and one half inch more narrow than the old style Moabs. They are so uncomfortable and made with such poor quality that I am donating these to a charity and will buy another brand shoe. Merrell would not refund my money so my relationship with them is gone.

Crap quality (and expensive!) shoes and the company refuses to stand by their products. After only about five months the soles have worn to almost nothing and are already starting to crack and separate from the upper. Other parts of the shoes are also beginning to fray and fall apart. People used to rave about Merrells as the go-to outdoor shoe brand, but I will never buy another pair. Don't waste your money.

these shoes are terrible barely lasted 4 months, 2 of these months I wore flip flops. better off buying shoes at the Walmart

Customer service is incredible!! Had a problem with a pair of shoes and Merrell promptly agreed to send out a new pair. When this was out of stock they allowed us to select any other pair from their website. This company goes above and beyone to keep costumers happy. We have always loved Merrell's shoes and will continue to purchase these high quality shoes with great customer service!

Like a few reviewers here, I've owned Merrell previously (the absolute classic Kahuna sandal). Indeed I've had them, for many years and have been impressed by their style, comfort and durability. That led me to buying some Accentor walking shoes. Now. whilst that was three years ago, they've rarely been out of the box as I've managed to eke more life out of the trainers I already had. That changed this year with the first really heavy use with a trip to Iceland - and the shoes pretty much fell apart! OK, I exaggerate slightly for effect but they did split on both sides at the join of the upper and sole with the inevitable letting in of water. I've had a go at superguling them and hopefully it will do the trick but I really shouldn't have to. The fact is, with a genuine equivalent of about three months wear, this £100 + pair of shoes simply hasn't been fit for purpose.

Bought a pair of shoes off line as finding the shoes on the store shelf is impossible! Should have trusted my instincts on not doing it! Received shoes but they were to big uggh. Love the shoes but now I am caught in the vicious cycle of getting my refund for them back, followed all the protocols they received them over a month ago and I still haven’t got my refund ,talk to a customer service rep and got told oh yes we received them and I will issue the refund then a week and a half later no refund, I phone down to speak to another customer represented it and get informed that the refund wasn’t done I’ll send it to my manager well now another week is gone by and I still have no refund I will never order anything online again from this company!!

I don't normally leave reviews, but I feel I really ought to after the pretty poor customer service I've experienced over the last couple of days. At the weekend, I tried to order 1 x pair of trainers, but was informed that my card didn't work, so I tried again and got the same message. When I checked my bank account, I noticed that there were 2 x £70 transactions deducted from my account. I emailed Merrel about this (their response rate is up to 4 days according to their website which is a little too long in my humble opinion) and then called them on the Monday to let them know what had happened. The first customer service rep I spoke to said she'd check this out for me, but we got cut off (I was put on hold then the call ended). I called again and this time the customer rep arranged for the 2 x refunds to be processed which was great. Did I get an apology about what had happened? Nope. Did she ask me if I wanted to order the trainers again? No. When I asked her to stay on the line with me whilst I try to buy the trainers again so the same things doesn't happen, she asked me "Why do I have to stay on the line with you?". Hmmm, because I've just asked to you help me and surely you want to make sure I actually do get those trainers that I'd like? My transaction went through in the end (I had to use PayPal as my Mastercard debit card wasn't accepted). When I asked the customer rep, she told me that "that's just the way it is and there's nothing they can do about it". Later on I went to Lush for a spa treatment. As I entered the shop and told one of the reps why I was there (without giving my name), she said "Oh Ivana, we've been expecting you". The whole customer service experience was smoothless and I felt that I mattered. My custom mattered. I didn't feel that at Merrell at all. I did get a reply to my email as well and it was confirmed that my refund was processed. Was I asked if I managed to order another pair of trainers? No. Did I receive an apology for the inconvenience? Did they offer a goodwill discount gesture or similar for a pretty shoddy online shopping experience? No. I will update you about the trainers when I get them.

Strongly disappointed I had bought a pair of shoes from this company and they barely lasted 3 months they ended up falling apart by being so cheaply made I was really hoping for over $100 they would last Then I figured maybe it was just that style and I went with a different style and I wasn't sure if I needed wide or medium so I ordered one of each just to be sure I went to Simply exchange them for a different with and I was explained that they can't do exchanges I'm just with it's a very big disappointment so instead I get charged for not being able to try their products on over the internet. And I really do not think that these sneakers are going to last much longer.... Nonetheless I feel like I should have been able to do the exchange it was the same exact product just I wanted wide instead of medium because they seem to run awfully small and I was told too bad so sad basically it'll be the last time I ever do business with this Shady company