MerrellReviews of merrell.com

Absolutely rubbish.. Paid over £100 for these boots hoping for a quality pair that would last.. Did a lot of research n decided on merrell.. Well what can I say. lasted for about 3 months and fell apart after very little use.. I've had £40 boots last longer than these.. Total rubbish and very disappointed.. I work for a college who teach outdoor activities so know what I'm talking about.. I'm going back to salomons..

I don't know whether this company has been sold on (to someone who just doesn't care) or they've changed tack for the sake of higher profits, but their Moab boots were the most comfortable walking boots on the market, the new version are garbage, they are as uncomfortable as hell...but they're supposedly designed for walking?! after just a mile or two the soles make your feet ache, It just doesn't make sense that they've gone from being so good to so bad!. On top of that, I contacted the customer services dept regarding re-waterproofing a lightweight jacket I bought from them, I received the most bizarre of answers, they state they can't give me any info on recommended products to use or even on garment care, I thought they make outdoor clothing for a living?? Useless bunch of clowns, I've moved on to another company who know what they're doing.

I have been Merrell costumer since since 5 years ago. This summer I bought myself a pair of Merrell shoes. My daughter gave me for my birthday on May another pair of hiking shoes, well both pair of shoes got broken and ripped pretty much at the same time. I was so frustrated knowing that the quality of Merrell products have dropped that much to the point of NO BUYING MERRELL AGAIN. That will be hard to spend again money in a Merrell product we trusted that much but it is not longer the product we used to buy. Very bad Merrell, your quality now is very bad.

They are not the same shoes they use to be!! They are not comfortable anymore. Last 3 pair were great. Now the same shoe is made and looks different. I will never buy anything from Merrell ever again.!

Bought Wildwood Trail Runners to use for daily long walks. After 6 months, seams came apart, took to shoe repair he sewed them back up. Mesh not holding up, shoe repair fixed that too. Sole is worn out already after ONLY 6 months! Will NEVER buy Merrell again!

Purchased a pair of womans clogs ICE-4. They were due to arrive 02 Oct, delayed until 06 Oct. Delivered to incorrect address due to incomplete shipping label. Opened the white bag, to a box with shoes in tissue paper.....Right shoe looks fine, left shoe the fur lining is all irregular, appears that it was chewed on by rats or someone used scissors on it. The suede is all raw the texture is worn off. Called Customer Service 06 Oct and was told no problem that will send out a replacement pair and issue a label for me to send the defective pair back. Called today 07 Oct, as I have no way to print the return label they sent me in e-mail and a young woman initially stated they usually do not take back defective shoes- donate them. After quite some time waiting [28 minutes] while she checked with someone....she advised me that once they received the defective shoes back at that time they would send my replacement.......ARE YOU SERIOUS! I can understand not processing a refund until they are received in the warehouse but to make me wait on a product that YOU SENT OUT DEFECTIVE, with an INCOMPLETE SHIPPING ADDRESS. I did nothing incorrect, all the issues lay solely with MERRELL. I just received a cancellation from Customer Service MERRELL, stating I would not be charged I ALREADY HAVE BEEN! I would rather a credit for the crappy shoes I received!

The upper started to split from the vibram sole on a pair of Beluga boots that were beyond the warranty period. Contacted Merrell because my previous Merrell's are still going strong after 10 years wear. Merrell immediately offered choice of replacement pair from their website and even organised dispatch via courier. Outstanding service Merrell.

Thermo Rogue boots were great but sadly only lasted 9 months - rubber toe started to lift and boot started leaking - pay £130 for a pair of boots and you expect them to last a bit longer. Merrell's customer service is terrible and their warranty is only honoured if you buy directly from Merrell. A company that has sadly gone downhill.