Stephan G.
Flawless product, delivery and service
Great product, fast delivery, well packed so that even a heavier package was without any damage. Service is supportive and also delivers on the price guarantee promise.

MERACH, motivated by the concept of health as the core of life, has produced quality home fitness equipment and innovative solutions for effective home fitness.As a premium home fitness system, MERACH is dedicated to providing everyone with an experience that is enjoyable, empowering and motivating, and that’s why we have created the MERACHGO technology and the MERACH APP that aim to improve your workout experience on any of our equipment (rowing machines, exercise bikes, treadmills, and ellipticals).MERACHGO and MERACH App will make it easier to stay fit and enjoy the process.
Merach US (merachfit.com) has 807 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Fitness & Weight Lifting
Excellent

Fitness & Weight Lifting · Benicia, California
Excellent

Fitness & Weight Lifting · Los Angeles, California
Excellent
Fitness & Weight Lifting
Excellent
807 approved reviews, newest moderated first
Stephan G.
Great product, fast delivery, well packed so that even a heavier package was without any damage. Service is supportive and also delivers on the price guarantee promise.
Doreen S.
Pretty awesome machine very sturdy works as it should
Nicola D.
Merach is an incredibly efficient operation. I ordered a treadmill (that was recommended by my friend who is a fitness trainer for menopausal women) and I wasn’t sure of the arrival date /whether it would arrive before Christmas. I emailed Merach and received a very lovely (it felt like a personal) email from Kitty informing and assuring me that all was in hand. My item arrive before Christmas. The quality is superb and I am very excited for my family to get a little fitter and healthier over the next few months! I’m a very happy and satisfied customer! Thank you Merach (& Kitty!!!)
Kat
I ordered Merach 2448B1 Stair Stepper for Home Gym. It arrived within 5 days. The product was highly disappointing as there is no resistance on the stepper (or if there is then it’s minimal). It has 3 levels of resistance but unfortunately there is no difference in the resistance levels. Also, when I tried to use it, the product was wobbly and therefore it didn’t feel safe. The cost was £165 so it’s unbelievable how much they ask for such as poor quality product. As per the website I sent them Email about it and requested to return it (this was 5days ago) but unfortunately I haven’t had any response/acknowledgement to my Email.
Response from Merach USDec 26, 2025
We sincerely apologize for the issues you've experienced with your Merach 2448B1 Stair Stepper and for the lack of response to your email. We understand your frustration, especially given the product’s quality concerns and your need for a prompt resolution. Please rest assured that we are currently looking into this and will prioritize getting back to you with a solution as soon as possible. We are committed to ensuring your satisfaction and will make sure this is resolved quickly. Thank you for your patience, and we apologize again for the inconvenience caused. — Merach Customer Service Team
Janice B.
Customer service did a great job rectifying an issue for me. Tgis is a trusted company. The vibration plate is large and good for a beginner.
Basti
Ich habe vor 3 Wochen ein Rudergerät bestellt und bezahlt. Seit dem habe ich nichts mehr gehört und Anfragen werden nicht beantwortet. Von dem Laden kann ich nur abraten
Response from Merach USDec 22, 2025
Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten. Wir können Ihre E-Mail und Ihre Bestellung derzeit nicht finden. Bitte wenden Sie sich an unsere offizielle E-Mail-Adresse [email protected]. Wir werden Ihnen umgehend antworten und das Problem für Sie lösen. — Merach Kundendienstteam
Barbara
I placed an order November 24 and waited the stated 10-15 working days before I contacted the company. I have emailed and called and have not received any support on my order. Phone calls are never returned and emails only have AI generated responses.
Response from Merach USDec 22, 2025
We sincerely apologize for the inconvenience. We are currently unable to locate your email and order. Please contact our official email address at [email protected]. We will respond to you promptly and resolve the issue for you. — Merach Customer Service Team
Jessica H.
Vega and the team were so helpful and we just love our MERACH. It feels great when using daily; we can tell the difference lymphatically. Wonderful addition to the gym.