Merach USReviews of merachfit.com

It does well and keeps swelling down in legs the company up holds their word to customers

When my vibrating plate messed up, they answered my email very quickly and promptly and sent me a new one and my new one works perfect. Great customer service.

Customer service was excellent when I had a minor problem with my purchase.

Great customer service. I had an issue with the delivery service leaving my package somewhere else and after reaching out to Merach customer service they were able to send me a new unit and made sure it was delivered properly that time. They responded quick to emails and were very helpful. I ordered the S36 exercise bike and it is well worth the price. It is super quiet and smooth. It compares closely to the really expensive ones which is great considering the price.

Extremely satisfied with my Merach walk-pad! Initially had a misfire due to a dying battery in the remote. Their support team helped me remedy it and was very responsive.

First off, I have to say that I was treated with the utmost respect, kindness, and caring by one of the customer service representatives, Lynn Zhang. Lynn helped me through the process, never wavering, to make sure that I was a satisfied and happy customer. Here are the details: I had purchased a recumbent exercise bike to prepare myself for upcoming total knee replacement. However, within a week or so of use, the bike began to make some serious squeaking and rubbing sounds. As directed by Lynn, I provided a video which helped the company technicians to target the faulty parts. It was explained to me that these parts would be ordered and shipped to me at the earliest possible date. However that date would have been following surgery and I wouldn’t have the opportunity to try the repairs, especially on a newly replaced knee. Lynn saw and understood my predicament and immediately ordered a complete replacement bike! I received it, almost impossibly quickly just two days later, my wife and I assembled it the following day, and I am back in business. And with 5 days left to get my leg muscles in better shape for the procedure!! This is an incredible company and fantastic customer support.

False advertising / Wrong product received — Merach will not correct their mistake I ordered a Merach StepMaster X, and my invoice clearly shows that the StepMaster X is the product I ordered. When I received the shipping notification, it also clearly stated that a StepMaster X would be shipped to me. Instead, I received a sliding machine (Glide) — a completely different product. I contacted Merach and, as requested, sent them photos showing exactly what I received. Despite having documentation showing what I ordered and what their shipping confirmation said would be shipped, Merach is now claiming that the sliding machine is what I ordered. This is not what I ordered. I have the invoice and shipping confirmation to document this. What is especially disappointing is that Merach has acknowledged the issue enough to request photos of the product I received, yet they have not issued a refund and have not provided me with an address or instructions to return the incorrect machine. I should not have to fight with a company to correct an obvious fulfillment error. I simply want to return the product I did not order and receive a full refund for the StepMaster X that I actually purchased. I would strongly recommend keeping screenshots of your order, invoice, and shipping confirmation if you purchase from Merach. I will take this matter up with my credit card company.

I ordered the NovaRow RS3 Indoor Double Scull Magnetic Rowing Machine on 9/1/26, and it arrived promptly within a week. Assembly was straightforward and easy. However, the plastic used for the battery panel is quite flimsy and unfortunately broke during installation. Aside from that issue, the machine has been working well during the week I’ve had it. Overall, I’m satisfied with the machine so far.