Merach USReviews of merachfit.com

My vibration plate suddenly stopped working and I reached out by email to the customer service team since it was less than a year old and still under warranty. It was on a Friday night so I wasn't expecting a response right away. I had a response by morning asking for information off the Manufacturer label and then if I could send pictures and a short video just so their team could see if it could be repaired or needed to be replaced. I knew in less than 24hrs from the first report that it needed to be replaced and that they were sending it right away. From first report to the arrival of my replacement took 5 days. They were amazing and very helpful.

Customer service support is excellent. I lost a small part (totally my fault- not the company) and they were awesome at assisting me with fixing the issue and getting a replacement part out to me- free of charge. Again the problem- totally my fault, but their cstomer service helped me without question.

La mejor atención los felicito tienen un servicio al cliente espectacular muy contenta con el apoyo que brindan

Kitty was very helpful and responsive when I contacted MERACH. She took my concerns seriously and helped arrange a replacement. I received the replacement and tested it yesterday and so far it has been working normally. I appreciate Kitty’s help and how she handled the situation.

Great Company with Great Customer Service!!! They resolved my issue in a few hours. I love my Merach!!

The support team resolved my problem effectively and I was able to assemble the exercise bike. It works great and is comfortable to use for us seniors.

I was looking for a solid in home treadmill option that could be folded up to help save space. I had previously bought a vibration plate from Merach, so I looked at their options and found one I liked! It arrived and was packaged very well. It was easy to assemble the parts that needed assembly and works wonderfully! Helping our family move more in the comfort of our own home! Plus I was able to use my HSA to pay for it!! Would recommend this company.

This company has spectacular customer service. I had a little issue when I received my equipment and the customer service department was very responsive and resolved my issue quickly. They were very kind and I would recommend this company if you are looking to purchase a new walking pad. The equipment is sturdy and well made. This is a great company with great products !!