Merach USReviews of merachfit.com

My original purchase was defective, but Kitty resolved the issue and sent me a replacement. Very professional company. This is my second purchase with them and will continue to purchase from them in the future

Amazing service. Thanks

Initially my walking pad was delayed by a week or so and merach gave me a partial refund. I have had my walking pad for about a year now and it's been fantastic. Recently I lost one of the rubber feet and emailed the customer support team for help purchasing a replacement; they didn't let me pay, they sent 2 replacement feet for free!! This is the best walking pad and the company has great customer service.

I rarely leave reviews. I am beyond impressed by the customer service I have received by the Merach team. I purchased the R26 Rowing Machine and it is simply fantastic. I had rotator cuff surgery this year and I credit this R26 for my recovery.

Quality equipment and quality service. The R50 air resistance rowing machine is an excellent piece of equipment. It's very well made and is proving to be very durable. Also, the service provided by the customer service team can't be faulted, with prompt and very helpful responses. Highly recommended.

I purchased the Merach MR-T12B5 for prehab, rehabilitation and strengthening after customer support assured me, in several pre-purchase emails, that it would meet my needs, including motorized incline functionality. After delivery, I discovered no manual incline controls. Incline apparently requires either stopping the treadmill and repositioning adjustment pins or using preprogrammed workouts that are not clearly identified. Neither is a practical solution for my rehabilitation needs as a senior. Despite repeated referrals to the app, I found no clear incline controls or explanation of which programs use incline. The app is largely a sales pitch for the paid Pro version. Customer service has been equally frustrating. Despite numerous emails, I received repeated assurances that the treadmill met my needs, confusing instructions, and even the suggestion to use adjustment controls “if available on your specific version”—despite having my exact model number. I have made five requests for return instructions, including one prior to assembly which they insisted on so I try the product. Three replies repeated that the treadmill met my needs; the fourth offered only a vague promise of a return. I have yet to receive a reply on the fifth. My concerns are simple: accurate product claims, practical functionality, and competent customer support. Before buying, especially for rehabilitation, seniors should obtain the instruction manual and look for videos demonstrating the specific features they need. Based on my experience with both the product and customer service, I cannot recommend Merach. **UPDATE – October 22, 2026** Merach told me they would arrange a treadmill pickup for Thursday morning and promised a full refund of $428.67, including the original shipping cost, once the treadmill was collected. **Merach arranged the pickup through FedEx**, but failed to provide the required shipping label. As a result, FedEx refused to take the treadmill. It is now sitting in front of my house, and I have to find help to bring it back inside. After all the back-and-forth, repeated assurances, and now a failed pickup because Merach failed to provide the necessary paperwork, this has been an extremely frustrating experience. **DO NOT BUY FROM MERACH!

My initial order was missing a part, but the team helped remediate it right away by sending me a whole new setup. And the product is great!

Julia was really helpful and replied quickly to my issue. I received my replacement order quick and i love it.