Fonz
Recumbent bike customer support doesn’t support!
My recumbent S19 bike is very good with 3 exceptions:terrible seat,way inaccurate heart rate monitor and handle bar that bounces around! Customer service does reply but offers no acceptable solutions.
Response from Merach USApr 28, 2026
Merach US We are truly sorry to hear about your disappointing experience with your S19 recumbent bike and the unsatisfactory support you received. We deeply apologize for all the inconvenience and frustration this has caused you. We have tried our best to locate your order and relevant email records, but we couldn’t find any matched information. We have already sent you a message via Trustpilot. Could you please kindly provide your order details, order screenshot or related purchase information? Once we receive your details, our team will look into your issues thoroughly and follow up with a proper solution as soon as possible. —MERACH Customer Service Team



