Amanda H.
Excellent products fast delivery had an…
Excellent products fast delivery had an issue with the 1st machine but contacted Cs and received a new machine straight away no problem super happy would recommend

MERACH, motivated by the concept of health as the core of life, has produced quality home fitness equipment and innovative solutions for effective home fitness.As a premium home fitness system, MERACH is dedicated to providing everyone with an experience that is enjoyable, empowering and motivating, and that’s why we have created the MERACHGO technology and the MERACH APP that aim to improve your workout experience on any of our equipment (rowing machines, exercise bikes, treadmills, and ellipticals).MERACHGO and MERACH App will make it easier to stay fit and enjoy the process.
Merach US (merachfit.com) has 807 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Fitness & Weight Lifting
Excellent

Fitness & Weight Lifting · Benicia, California
Excellent

Fitness & Weight Lifting · Los Angeles, California
Excellent
Fitness & Weight Lifting
Excellent
807 approved reviews, newest moderated first
Amanda H.
Excellent products fast delivery had an issue with the 1st machine but contacted Cs and received a new machine straight away no problem super happy would recommend
Mayra S.
Very nice and quick to respond to my concern and issue with the product. Just needed to send a video and my issue was resolved quickly.
Ashley B.
I love the ab machine i bought, its doing everything I expected. I did have a product performance issue but it was replaced and resolved very quickly and professionally.
Suzette E.
I wrote your customer service to discuss an issue with my vibration plate. Within 24 hours Esther responded with the perfect solution to my concern. I followed her instructions and voila my issue was resolved. Been using my plate daily and it works perfectly. Thank you for your great service and prompt reply to my concern.
Sam
The rowing machine l purchased was not operating properly after l assembled it and Merach's customer service have been very responsive and attentive to my email communications. After explaining the situation, they provided a solution which fully addressed the issue.
Brad
I’d just received my rower but I had a question about the labeling on the carton and whether I got the correct machine because of different item numbers vs the one I’d ordered. I run warehouses and inventory control so numbers pop out to me if they’re off. I got a reply back to my question with a great explanation and I’m good to go! Everything is correct and my new rower is built and ready!!
Sherry E.
Great service fast replies and friendly too
Crystal
I waited 2 weeks after placing my order only to have to contact them about my order and say they can't deliver to my address. I have never had difficulty receiving any order from companies before. Do not order from this company. We will see how long it takes to refund my money. Scam.
Response from Merach USJul 29, 2026
We are truly sorry to hear that you were dissatisfied with the service and response you received. We sincerely apologize for any frustration or inconvenience this experience may have caused. We have located your order and carefully reviewed your case. A solution has already been sent to your email address. Please kindly check your inbox, including your spam or junk folder, for our message. We appreciate your patience and the opportunity to address your concerns. If you have any further questions after reviewing our email, please feel free to reply directly, and we will be happy to assist you further. Best regards, ---MERACH Customer Service Team