Scott
Cannot get it to work (edited: figured it out)
Cannot get it to work. Will not run its initial cycle showing that it works. It stops in the dump position and says the infrared sensor is blocked. It will not complete the cycle. Does not make me feel it will work if it ever can get past this point in the future. About to throw it back in the box and return it. No on-line owners manual for the SC10 either. EDIT: I am changing my review from a 1 star and a frustrated start up of my new SC10 to a 4 star. The only reason I am giving it a 4 star and not a 5 star is there is no on-line owners manual / trouble shooting guide for the SC10 when I bought the unit (7/9/2026). If it was available at the time I was having difficulties and I could have been able to figure out the issue I was having faster, I would rate this a 5 star purchase.
Response from MeowantJul 13, 2026
Hi, we sincerely apologize for the inconvenience and frustration you experienced with the SC10. We completely understand how a malfunction during the initial cycle can be discouraging. We are glad to note from our recent emails that this issue has now been resolved. To further assist you, we have sent a troubleshooting video to your email. Should this issue ever occur again in the future, this video will serve as a helpful guide for quick troubleshooting. Regarding the online owner's manual, we apologize for the oversight. We are currently working on making it more accessible. In the meantime, please let us know if you need us to send you a digital copy directly. Thank you for giving us the opportunity to make things right. If you have any further questions or need additional support, please do not hesitate to reach out.




