Russell G.
Don't buy this machine
Don't buy this machine. There is ZERO customer service. They just don't respond. I have filled out their online webform regarding support for the automatic litterbox's phone app, AIR PET twice now with no response. The registration process requires that a verification code is received on my phone (sent via text message)and then entered into the app completing registration and activating the app...even though I have entered my correct phone number, I get NO CODE from their server. Just crickets all around, so, no functioning app, no support, and cat poop sticking to the grate instead of going in the collection bag. I can't change any time intervals or other variables in hope of resovling this because that requires the app. I also suspect the grate is poorly engineered and not thought out well.
Response from MeowantSep 4, 2026
Hi, I am so sorry to hear about the frustration you've experienced. Please rest assured that we do have customer service and we are here to help! We have actually just sent a reply to your email. If you haven't seen it yet, could you please check your spam or junk folder just in case it got filtered there? Regarding the AIR PET App, the verification code is sent via SMS when you register with your phone number. If you haven't received it, please also check your phone's spam/blocked messages folder. If you are still unable to receive the code or have any other questions about the grate, please simply reply to our email. We are fully committed to helping you get the app working and resolving all your concerns.