Tracie
GARBAGE company
With ZERO customer service. I purchased a NEW SCO2 litter box and they sent me someone else's returned item!!!! At first I thought that FEDEX had dumped the box somewhere on the road and tried to put it back together and I was unwilling to keep a potentially damaged machine - I am not risking the lives of my cats if a sensor or some other part has been damaged. But I just noticed that there is a RETURN LABEL on the box from ANOTHER customer. THEY SENT ME SOMEONE'S USED GARBAGE!!!! AND THEY REFUSED TO REPLACE IT!!! THEY ARE GIVING ME THE RUNAROUND! NOW I AM FORCED TO CALL MY BANK AND DEAL WITH IT THAT WAY. I WAS WILLING TO ACCEPT A REPLACEMENT BUT NO MORE. I WANT NOTHING TO DO WITH THIS GARBAGE DECEITFUL COMPANY THAT WOULD SEND ME SOMEONE ELSE'S DEFECTIVE RETURNED MACHINE. THIS IS HOW DISEASES ARE SPREAD. YOU SEND OUT MACHINES THAT ARE RETURNED TO YOU THAT CLEARLY HAVE NOT BEEN CLEANED OR REPACKAGED - THAT ARE USED. TOXOPLASMOSIS CAN BE SPREAD TO HUMANS VIA CAT FECES. PARASITES. Feline Infectious Peritonitis (FIP) is caused by the cat coronavirus (which is different from the coronavirus that causes COVID-19 in people). Infection with coronavirus is very common in cats and infected cats shed the virus in their feces. It is transmitted when another cat ingests the virus but often does not cause any symptoms to develop, or causes mild diarrhea. Rarely though, the coronavirus mutates to cause FIP in certain cats. Although this is very uncommon, there is no cure for FIP and it is almost always fatal. Feline Panleukopenia (FP) is a highly contagious disease caused by the cat parvovirus. It causes severe gastrointestinal signs such as vomiting and diarrhea, along with blood disorders and neurological signs. It most commonly affects kittens and can be fatal. The virus is shed in the bodily fluids of infected cats including saliva, urine, and feces. It can also be spread via fleas that have bitten an infected cat. Although an infected cat is only contagious for a couple of days, the virus can live for up to a year in the environment on things such as food bowls, bedding, and surfaces. Feline Leukemia Virus (FeLV) is one of the most common communicable cat diseases and can be fatal. It can lead to cancer, blood disorders, and immunodeficiency. It is most frequently transmitted via contact with another cat’s infected saliva but the virus is also shed in nasal secretions, blood, urine, feces, in utero, and via milk. In practical terms, this means that FeLV can be spread from a bite wound from an infected cat, mutual grooming, or the sharing of litter boxes or food and water bowls. It can also be spread to kittens in the womb from an infected mother cat, or via her milk once the kittens are born and nursing
Response from MeowantSep 23, 2025
Dear customer, we sincerely apologize for the experience you’ve had. This is absolutely not the standard we hold ourselves to. We understand your frustration and concern, especially when it comes to your pets' safety. After receiving your complaint, our team immediately began investigating the issue and has already arranged to send you a brand-new, unused unit as discussed via email. Please rest assured that we take product hygiene, safety, and quality extremely seriously. All returned items are required to go through strict inspection protocols. It appears a rare fulfillment error may have occurred in your case, for which we take full responsibility. We truly regret that you felt ignored or mistreated. That was never our intention, and we are taking steps internally to ensure this never happens again. Thank you for giving us the opportunity to make this right.