Deanna
Poor customer service!!!!
Within a minute of my purchase I emailed customer service and requested a cancellation because I ordered the wrong model. The order confirmation said to email any issue and I did but then I received shipping notice. I ordered the correct model meanwhile and now I paid for two. I am very unhappy about this.
Response from MeowantDec 4, 2025
Hi there, Thank you for sharing your experience, and we’re truly sorry for the frustration this has caused. We completely understand how stressful it is to receive the wrong model when you tried to cancel right away. We’ve checked our system, and unfortunately we didn’t receive any cancellation email from you before the order was processed and shipped. We apologize if this caused any inconvenience, it’s never our intention to leave customers feeling unheard. We will reach out to you to solve the problem for you. Thank you for giving us the opportunity to fix this.




