Dylan
The SCO2 litter box I bought would not…
The SCO2 litter box I bought would not work during initial set up. Kept getting the flashing light indicators that the drum was stuck. After following all troubleshooting steps multiple times with no success i decided to reach out to customer service. Who has not responded yet. I’d really like a new unit sent out so I can actually use the product and give it a fair review
Response from MeowantApr 17, 2026
Hi, thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating it must be to encounter issues during the initial setup, especially when you were looking forward to using the product. Please rest assured that our support team is currently following up with you via email to better understand the specific issue you’re experiencing. Once we have confirmed the details, we will provide you with a satisfactory solution as quickly as possible. We truly appreciate your patience and the opportunity to make this right.