Meet One TrikeReviews of meetonetrike.com

Meetone Trike has been the worst customer service experience I have encountered in a long time. To be fair, I think the bike is a decent product. If you shipment arrives in good shape and the bike goes together well, you may have an ok experience. You might even like it. But, and this is a big but, if you need help or have to contact customer service you will have a horrible experience.They are hard too understand. They don't care about anything other than getting off the phone. They will do nothing to help you. And, if you have the gall to throw in the towel and return the bike, they will keep over half of the what you paid for it. Their product is made in Chine and I believe their customer service culture is imported from the same country. They just don't care. I even left a review on their website. Not surprisingly, it's nowhere to be found. They only show the excellent ratings with a few 4 's thrown in for good measure. Unless you are very mechanically inclined and an expert bike person you should carefully consider your options. Buyer Beware. Update: They don't get it.It's not that they didn't call back. It's what they said when they did call back. Their responses showed they are clueless when it comes to providing world class customer service.

Excellent company, we had great experience working with Meetone to get a Meetone Pro trike and found the quality, fit and finish, and operation to be so good we also just purchased a Meetone Pro 2.0. At 72 yrs old my wife & I are refreshed to find such a customer service oriented company!!! :) :)

We own two MeetOne Tour Lites and I have to say they are built right. I am not saying though that they are without problems. My wife's trike the left side pedal fell off and she only had about 16 miles on the trike. The crank arm was totally stripped out. I contacted their support team, sent in a few pictures and they said they would send me parts to fix it. The parts came from China and seeing as I am in Wisconsin, USA, I wondered how long it would take. I contacted them May 18th and had the parts and installed on May 27th. They even sent along the special tool to remove the crank arm. Fantastic customer service. They were quick at responding and communication was great!!! The trikes are the most comfortable trikes we've owned and a joy to ride.

First of all I would like to thank you for the assistance you provided me in solving an electrical problem with my tricycle. In any case, I found the product to be of good quality and comfortable to ride.

Initially, my Meetone Pair would fail mysteriously while descending a hill. When beginning to climb there was no power. When turning to go back down I would get a power surge and power was restored. After recounting my experience as best I could , Alicia spotted the problem: A faulty brake sensor. There was a little target like sensor at the bottom of the screen that appeared when the motor was not engaged. It signaled a brake needed adjusting. Alicia sent me a video to show me how to isolate it to the correct side and make the adjustment. That seems to have solved the problem and now it is meeting my expectations as an excellent way to walk the dog and use the Pair like a golf cart while getting exercise. Carter also showed me how to increase the number of assist levels and the % of power delivered at each level. Before adjustment, there were only 3 assist levels very badly adjusted at about 2%, 4%, and 100%! Should not have escaped a QC check going out😊. After an adjustment there was a logical 5 step gradient to full power that makes riding a delight. In summary, this is an excellent quality product which, after fine tuning, functions extremely well. My initial experience would have been so much better if the Pair was tested a little more thoroughly before shipping. Its assist levels should have been sophisticated to create a good initial impression for an otherwise fine product. The Meetone Pair would benefit from a user friendly application, common in the industry, to make shifting adjustments more user friendly. One week in, the Pair is working very well. I am satisfied with the prompt support I received even through it was during the Memorial Day holiday.!!!

Wonderful people to deal with, outstanding knowledge with their product.

Carter was very help full and returned with an update on the situation with my electric trike within days. We emailed back and forth and eventually I received the replacement parts needed for fixing the damage. Who knows when and how the damage occurred . It came incredibly protected in a lot of very dense spongy white packing material . I could see it was protected the best way for shipping . So to be fair to Meetone bike Co. I feel they went above and beyond to protect it during shipping and I don’t feel it was carelessness on their end. It was easy for me to replace the parts and I replaced them myself in a methodic way. Not so much for someone not mechanically inclined. I highly suggest you spend the short money asking you if you would like to purchase shipping insurance through the carrier processes. You absolutely want to cover yourself for damage during the shipment process. No brainer in my opinion. This way someone who is not mechanically inclined can bring the trike to a local certified bike repair shop and fix the bike correctly once you receive the replacement parts. Then you can be compensated through the insurance you bought. This had damage to the disk and caliper for the brake system on left rear side of the axle involving the caliper brkt welded to the frame also. It was a simple process for me to fix once I received the parts but not everyone will be able to fix this sort of issue themselves. I can’t stress enough to get the shipping insurance also. Chances of damage during shipping is a crap shoot with anything. With that said. My wife is just starting to ride the bike now and it’s awesome. She is going to use it at our seasonal camp ground. Thanks so much Carter for all your help with this matter . I also would like to thank the MeetOne team who also may have been involved in getting this damage issues had , resolved. Thanks again all . Darren and Patricia.

This Trike can get you where you need to go, I have very steep hills arond my house and my old e-bike could climb the hills at about 5-6 mph this trike does the same at between 14 and 17 mph, incredible torque and with the backrest and semirecumbant design make it easy to pedal as well. I can't praise this product enough. I had an electrical problem in the begining but the company sent me replacement parts and it was an easy fix, now everything is 100%