Karine D.
Extremely disappointing after-sales service
Extremely disappointing after-sales service Purchase: June 5, 2026 — $2,800 CAD Trike finally functional: August 13, 2026 My experience with Meet One was extremely disappointing. • First trike lost during shipping. • Multiple exchanges with Meet One, who repeatedly blamed the carrier, while the carrier stated that they had never received the package. • A formal demand letter was required before a second trike was shipped. • Second trike received on July 9, with a damaged brake disc and an electrical wiring problem preventing the motor from working. • More than 100 emails exchanged with customer service. • Replacement wiring was forgotten during the initial shipment. • After approximately three weeks with no update, I had to follow up myself. • Replacement part eventually shipped from China. • All necessary parts received only on August 13. Result: more than two months between purchasing the trike and finally being able to use it. I purchased it as a mobility aid for getting around my property and so I could accompany my husband on his bike rides. I therefore lost most of the summer when I had expected to be able to use it. Fortunately, my husband was able to handle the repairs. Without his help, I would likely have had to hire a bicycle technician, resulting in additional costs and delays. The trike is now functional, and I acknowledge that Meet One eventually provided the necessary replacement parts. However, after this succession of problems, delays and more than 100 emails, I consider the overall after-sales experience extremely disappointing. I was offered US$150, and later a battery at half price, as compensation. For a $2,800 CAD purchase, I expected much better. I sincerely regret this purchase and strongly recommend that potential buyers carefully research Meet One’s after-sales service before spending this amount of money. ————————————————————- Service après-vente extrêmement décevant Achat : 5 juin 2026 — 2 800 $ CA Tricycle finalement fonctionnel : 13 août 2026 Mon expérience avec Meet One a été extrêmement décevante. • Premier tricycle perdu pendant le transport. • Nombreux échanges avec Meet One qui attribuait la responsabilité au transporteur, alors que celui-ci indiquait ne jamais avoir reçu le colis. • Mise en demeure nécessaire avant l’expédition d’un deuxième tricycle. • Deuxième tricycle reçu le 9 juillet, avec un disque de frein endommagé et un problème de câblage empêchant le moteur de fonctionner. • Plus d’une centaine de courriels échangés avec le vendeur. • Pièce de remplacement oubliée lors de l’expédition. • Environ trois semaines d’attente avant que je doive moi-même faire un suivi. • Pièce finalement expédiée de Chine. • Toutes les pièces nécessaires reçues seulement le 13 août. Résultat : plus de deux mois après l’achat avant de pouvoir enfin utiliser le tricycle. Je l’avais acheté comme aide à la mobilité sur mon terrain et pour pouvoir accompagner mon conjoint. J’ai donc perdu une grande partie de l’été pour laquelle je comptais pouvoir l’utiliser. Heureusement, mon conjoint a pu effectuer les réparations. Sans son aide, j’aurais probablement dû faire appel à un réparateur de vélos. Le tricycle est maintenant fonctionnel, et je reconnais que Meet One a finalement fourni les pièces nécessaires. Toutefois, après une telle succession de problèmes et de délais, je considère que leur service après-vente a été très décevant. Pour un achat de 2 800 $, je m’attendais à beaucoup mieux. Je regrette cet achat et je recommande aux futurs acheteurs de bien se renseigner sur le service après-vente avant de faire affaire avec cette entreprise.
Response from Meet One TrikeAug 25, 2026
We are truly sorry for the frustration and disappointment you experienced throughout this process. We understand that this was much more than simply waiting for replacement parts — you purchased the trike to help with your mobility and to enjoy riding with your husband during the summer, and the long delays took away much of that experience. Although we’re glad that your trike is now fully functional and that all the necessary parts have been provided, we recognize that the amount of time, communication, and follow-up required from you was far from the experience we want our customers to have. We sincerely appreciate your patience and your honest feedback. We are actively working to improve our after-sales service, particularly in parts fulfillment, response efficiency, follow-up, and communication, so that issues like this can be handled more quickly and smoothly in the future. We know that resolving the issue in the end does not erase the inconvenience you experienced, and we are genuinely sorry that we fell short of your expectations. We hope your trike now serves you well and that you and your husband can enjoy many comfortable and memorable rides together. Best regards, Meet One Team