noah S.
Good luck getting your order
The trike is amazing. The customer service is not. I ordered the tour lite on november 10th. The premium seat that was part of that package is somewhere in the wind. I was told I'd receive it on the 22nd. Then I was told it would be 7-10 days more. It is now December 21st and I still have not received my seat. The phone is only answered half the time. The emails back and forth were not very helpful. After several emails I was informed that there was no compensation for my order being late. Then I was told that I would be able to get a free phone holder. The phone holder was supposed to arrive Sunday the 16th. I never received it. So if you can get the items you order they work great. It's just getting them in the first place that's the problem. The only reason this review isn't 1 star is how great the trike is.