MEEDEN ArtReviews of meedenart.com

I was delighted with the two travel sets I purchased, one to share with a daughter-in-law. Just recently I almost had to evacuate because of a nearby fire. You can be sure I have that set in a "to-go" bag, just in case with all the other things I was gathering. It arrived in time for a special trip she was taking and has had a chance to use it.

The customer service was quality, the product was affordable, and the store has a large enough variety that I can fulfill multiple artistic needs in one location.

This company advertised up to 40% off their easels. When i went to purchase, no discount taken. So i did not proceed with the order, but contacted the company & asked why no discount when ordering. They asked for a screenshot of the discount offer. I sent them this. And now, nothing. 2 chasing emails from me and still no reply. So obviously a scam from them. Other people have said their easels are poorly made, so actually i’m glad i didn’t waste my money because they aren’t cheap to buy but seem to be cheaply made.

I've now received the replacement, and I'm genuinely impressed by the outstanding support provided by your customer service team. Thank you for handling this so well - I really appreciate it and will gladly recommend your company for it's exceptional service.

Bought their art cart, it didn’t have the right parts, they immediately remedied the situation and the cart is lovely.

After I expressed to them clearly I did not want their cheap replacement parts, but would have preferred to get my money back, this was their response: "We are happy to send you the replacement parts. However, we kindly request that you provide us with a photo of the defective part. This will help us ensure that the replacement parts can solve the problem and are available for shipment." I wrote one more time repeating that I did not want a replacement, because it is just a cheap quality product, I just wanted my money back, their response: "Hello M, If you cannot provide any pictures or videos to illustrate the product's defects, then we cannot provide you with any after-sales service." And that's it! Radio silence after that. For full effect, they don't even make an effort to respond to these bad reviews! That alone should ring all alarm bells BEFORE you even go buy from them. I should have listened to other reviewers before giving my money to these people.

Great product and quality. I bought an easel and liked it so much i bought the larger one that even lays flat. I turned one of the fixing knobs too hard and they sent new replacements without question or charge. Great customer service. I've since bought the art stand with drawers and I love it. The products are well made and solid and easy to assemble. Meeden is definitely my 'go to' store for my art equipment

Purchased two expensive Art stand items from this company. The First one turned out to be faulty and no replacement was provided. The only offer was a small cash refund. Support was poor and slow in response. Be aware that this company appears to manufacture most of its products in China and ships to UK, from what I can see. Therefore, any follow-up support for replacement of any items is extremely poor and rational offered by the company for not replacing is cost of shipping. Given nothing is made of glass and generally lightweight this seems a poor excuse. When you lay out over £300 for an art item you expect far more in terms of real support, particularly given this company markets heavily on social media s a quality product. So be aware of this before you make a purchase.