M.E.
Shipping FAILURE!
2/10/26 Placed order for 2 Hoyer Lift Batteries. As of 2/24/26 order not received. Called and told order would re-ship on 2/26/26. Still waiting for tracking information. THERE IS A CRITICAL NEED FOR THESE BATTERIES!!!!! Med Mart should expedite this shipment and get my order to me ASAP. I am very dissatisfied and I've lost trust in Med Mart.
Response from Med MartFeb 27, 2026
Hi there, This was odd for me to read so I looked immediately into this and I see the order was placed on 2/10, we sent UPS tracking to your email on 2/13. UPS attempted to deliver on Tuesday 2/17 and the order was returned to sender as it was marked wrong address, resident moved, need to obtain new address. This shows in the UPS tracking details at ups.com. I see my customer service team verified your address and it was accurate as entered so perhaps a call to your your apt complex office team will help. Sometimes UPS/FEDEX shippers in general, deliver to an apartment complexes office or someone gave the driver wrong information when they attempted delivery. We are so sorry that this happened and the moment we were made aware, we have done what we can to get a new order out to you as quickly as possible. Thank you and kind regards.