Juan V.
Return information is posted on the…
Return information is posted on the main page of the website. It said it would be easy with no hassle but it appeared to be the total opposite. The return details for specific items aren't even posted on the item's detailed information. It doesn't tell us if we can return an item or not. I had to find the hard way that I couldn't return a battery. There is a very long page with information about what items I can return or not on the website and it doesn't talk about not accepting returns on the battery until you get to the end of the page!!! No one is ever going to read the whole page to know that and it doesn't say when I look at items that I can't return them, ontop of that, in the main menu there is information talking about what I can return any item!!! It is very misleading, false advertising, and a trap to take away customers' money and they aren't taking the money of normal people, they are taking the money of handicapped people!!! Horrible service!!! I lost around $300 dollars with no chance of a refund or exchange.
Response from Med MartJun 6, 2022
Thank you for your feedback. We are transparent with our return policy and even ask our customers to acknowledge it prior to checkout. Thank you, MedMart Team


