Med MartReviews of medmartonline.com

Love the scooter! Only problem that I had was with the delivery. It shipped right away from Ohio and got to North Florida in about 3 days. The problem was that it sat there for a week! I live in central Florida. FedEx told me that it was because it shipped "economy". So if you order, and I recommend that you do, pay for faster shipping it you need it faster.

From start to finish, it was a pleasant experience. Online customer service person was very helpful and so was the one I spoke to. Love my new scooter and all the new freedom that comes with it!

We purchased this based on Med Mart placing both an ad and instructions on how to assemble. The Youtube instructions were spot on. A breeze to set up. Ours was shipped out of Ohio by Fedex. The box tape seal was open, but everything was there and arrived in good shape. It is very light weight and a no brainer following instructions. Shipping was free, came with a new sling. We ordered medium. In AR and some states durable medical equipment is tax exempt. We submitted a script from our daughters PCP and the quoted price was all we paid.

VERY GOOD COMMUNICATIONS WITH STACY. HOPE THE REST OF MY ORDER COMPLETION GOES AS WELL.

Order was placed, suppose to be shipped the following day! Notified 2 days later it won't be shipped for probably 10 day's, but you have already charged my credit card and I don't have my item!!!

Excellent knowledge of products Easy to understand a great experience Thanks for your concern

The ordering process was smooth looking forward to getting the twilight chair. Big purchase hope it is all worth it!

Margaret definitely went above and beyond to get me a chair I could live with. It is always difficult to fit customers over the phone, I am sure. I was able to send the Viva Radiance chair back under the manufacturer's warranty. I had bought a three-year warranty in addition to the purchase of the Viva Radiance chair. The new chair I got was the Cloud chair, and it will suffice. However, I did have to pay extra for this new chair. Med Mart had no problem going into my bank account and taking their extra money for the new chair. But when it came to sending me back my refund, all of a sudden Margaret said that it was not possible to send it directly to my account, that she had to send a paper check. She claimed to have said a lot of things I cannot remember. I understand all the calls are recorded. I hope so for Med Mart's benefit. You should review it. You may need it. I cannot walk or drive as of a week ago. I have no way to deposit a check. Plus Extend has prorated it, for some reason. I have contacted them, so we shall see what they want to do. I did not use their warranty plan in any way. I am contacting them to see if they will authorize the extra $72.00 they are holding to be sent to me. I suspect Med Mart are the ones actually keeping that money, anyway. I will find out and I will be getting my money back, one way or the other. My legs may not work, but my mind does. I went through physical pain because of the first chair, emotional stress and now financial stress. This all adds up to elder abuse. So, while the customer service was great in getting me a chair I could live with, it sucked when it came to the money practices. Margaret gave me a dozen excuses, but that is all they were ... excuses. That doesn't help me buy groceries next month. Some of us live paycheck to paycheck, penny to penny and I was depending on that refund to cover what I had to put out for this new lift chair. Margaret pointed out that she helped me to "the best of her ability." I do not doubt that. I just don't think her ability is sufficient when it comes to the financial end of business which affected my needs. I gave two stars for the nice chair I did end up with and I know Margaret tried, but they lost the other three stars because of the failure to communicate with me and the dishonesty involved ... not to mention the rudeness of both Margaret and the customer service reps today. Perhaps an in service on dealing with their customers would be of help. UPDATE AFTER MEDMART ANSWER. The call you need to listen to is the initial call between Margaret and I where she claims she told me all sorts of things that I certainly cannot remember. Such as she would keep me posted on the details of the progress. The fact that she arranged for me to get a chair that I could live with, AND had to pay for (it really should have been an even swap, since the Radiance line is defective) is simply just Margaret doing her job. I expect that. No big thing there. I would have expected it from anyone other employee I spoke with at MedMart. I have acknowledged that. I have contacted Extend. The three year warranty through them was to kick in AFTER the one year manufacturer's warranty had expired, this is how it was explained to me when I purchased the chair. I would not have purchased a policy that my homeowner's insurance would have covered. I think it may have been someone named Julie who took my original order for the Radiance chair, but don't hold me to that, I truly cannot remember, and it was ordered through an online chat via Med Mart's website. I have revised my star rating to one star and would give minus one star if I could. NO ONE called me and told me about the reduced amount I would be getting from Extend and that Med Mart would be stealing the rest of my money. Dilly has been the only one who has been honest with me, she did tell me the correct amount had been processed. I accuse Med Mart of elder abuse: physical (from the time I had to to without a chair due to the defect), emotional abuse from the stress and now financial abuse. Cindy Martin 6/15/2022 Oh, and could you please send me the warranty information on this new Cloud chair. I don't feel like having this happen again where I need the information and do not have it. Now that I understand how these warranties work, but have a quality product, all should be fine. I will be getting the extra 72.00 through Extend.