Med MartReviews of medmartonline.com

Darrell was great, he answered all my questions and made the whole buying process easy.

The ramp is exactly what we needed for my husband. He walks with a walker and was able to just hang onto the hand rails and was able to get walk up to back door on his open! The quality of ramp is excellent!

Our lift chair is less than a year old costing us $2,100. We reached out to customer service due to the fact the electronics with the remote appeared to not be working. After attempts for the company to send us things we should try on our own to fix the problem, like a wand, and restarting the chair, etc. communication from them became silent. Due to this occurring it was up to us to reach out each time when we were promised something and it didn't happen. In the end we had to contact the general manager hoping for a speedy reply and action of immediate completion of our issues. His office sent us right back to the department we were struggling with to get answers. Now we find out that we have to pay for a tech person to come out and figure out what is wrong with the chair when we were promised a warranty that we thought covered everything including labor. We were also asked to pay up front the cost of the tech repair person prior to setting up a day and time. Due to the lack of communication, care of dealing with the problem, and our negative experiences, we have lost trust in Med Mart and wished we had looked for a more reliable company to handle the purchase of our lift chair. According to Med Mart customer service representative that we spoke to on the phone, "The service we have received is considered A+ customer service for their company." Our suggestion to the public, don't use Med Mart to purchase anything. Find out all you can about the product you want, then use a different company. I received a reply from med mart as you can see below. In addition, you mention this chair will need maintenance and care; however this chair is not even a year old. A tech person did come out and said the control board needs replacement. He said that this is common with these lift chairs. I can understand that, but less than a year??? Does this mean every 8 months we will need to replace the control board? Is that in your verbiage when you sell this chair? As well, the tech person said it will take a month to receive a new control board. If this is a problem with this chair, why aren't control boards in stock and ready to be replaced within a week. Poor, poor business. Sandy Skora

Order arrived quickly and in good shape

Very nice product. Delivered within a few days. I have already put it on the chair and it looks great. The price could have been a little less, but you get what you pay for. Would buy from them again.

Product shipped quickly and was ready to go out of the box. Second item I've purchased from med mart and pleased both times.

Found your web site. Texted with Kristen. Next day called in to make purchase. She was extremely helpful and clear.

Ordering was very easy with the help of Mike....he was great.... .....now let's see how the shipping.....delivery and white glove set up goes...... I hope as well as the ordering.... 🙏🙏🙏🙏