Med MartOne of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Ralph Roton D.
website easy to use
Response from Med MartMar 22, 2026
Hi Ralph, Thank you for taking the time to leave review! We're glad that you found our website easy to use and find what you're looking for. Please let us know if there's anything else we can do for you! Thanks, Team Med Mart
Ray P.
the lift was just like i ordered every thing was all there
Response from Med MartMar 22, 2026
Hi Ray, Thank you for your feedback! We love hearing that your new lift is just as you expected and that all the pieces were there for you to put it together. We hope it provides you or your loved one with extra safety and comfort! Thanks, Team Med Mart
Melvin R.
Placing my order with your representation operator she was very helpful and efficient in helping in my process and she was very cheerful, don’t let her go. Thank
Response from Med MartMar 22, 2026
Hi Melvin, Thank you for your kind words! We’re so glad to hear our representative was helpful, efficient, and cheerful throughout your ordering process. We agree...team members like her make a big difference, and we’ll be sure to share your feedback! Thanks, Team Med Mart
Gregg H.
The customer service so far was very good. I like this scooter. I haven't got to use it much with all the snow One of the things I see wrong is they could have put knobs to adjust the armrests instead of an Allen screw. I will know more once the snow is gone. And I can use it more.
Response from Med MartMar 22, 2026
Hi Gregg, Thank you for your feedback! We’re glad to hear you’re happy with the scooter and that our customer service has been helpful so far. Hopefully the weather clears up soon so you can really start enjoying it! We also appreciate your suggestion about the armrest adjustment, as feedback like that is very helpful, and we’ll be sure to pass it along. We’d love to hear your thoughts once you’ve had more time to use it! Thanks, Team Med Mart
LK
I work with Darryll and he's the best. Easy to talk to and very helpful when choosing the best equipment and accessories. Setting up home care can be very stressful while time being of the essence.
Response from Med MartMar 22, 2026
Hi LK, Thank you for sharing your experience! We’re so glad to hear that Darryll has been such a helpful and easy person to work with. We understand how stressful and time-sensitive setting up home care can be, and having someone who can guide you clearly and efficiently makes all the difference. We truly appreciate your kind words and your trust in Med Mart! Thanks, Team Med Mart
C. G.
They don't tell you ahead of time, but when you order a lift and it doesn't work, you have to repay them for the "free freight" that it cost to send it to you, along with the return freight to get it back to them, plus a 25% restock fee. Also, if they included a "free sling" with purchase of the lift, you have to pay them $200 for that too. Such a scam when you never even used them.
Response from Med MartMar 23, 2026
Hi there, I've reviewed your order and I see that the lift functionally worked, but it didn't work for your application. It looks like it was determined to "not fit." This lift has a specialty clip sling which are really expensive slings, usually in the upwards of $400 and sometimes more. We appreciate that most of our customers understand why slings can't be returned as they wouldn't want themselves or their loved ones in a previously "used" sling. We have product advisors available 6 days a week available by phone to help ensure products will work in your space and for your need as well as provide the measurements for the products to do our best collectively ensuring a good fit. There may be something our experts can assist with to get this lift to use safely and effectively. We will be more than happy to discuss with you and Stacey is your best point of contact for that. We hope we can help you better, thank you for reaching out.
Lynda G.
Daniel helped me with my questions and placed the order gor me.
Response from Med MartMar 22, 2026
Hi Lynda, Thank you for your 5-star review! We are so glad that Daniel was able to answer all of your questions for you and then help place the order as well! We hope it is exactly what you were looking for. Thanks, Team Med Mart
Shelah L.
Had to call order in due to malfunction on my end. Salesperson was super nice and knowledgeable. Very respectful. Had it taken care of in short order!!!
Response from Med MartMar 22, 2026
Hi Shelah, Thank you for your feedback! We’re glad our team was able to quickly step in and help get your order taken care of. Providing knowledgeable, respectful, and efficient service is exactly what we aim for. We truly appreciate you choosing Med Mart! Thanks, Team Med Mart
