One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
medmartonline.com
Website
medmartonline.com
Category
Physical Aids
Location
Cincinnati, Ohio
Listed on Five Star Index
2026
About these reviews
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The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
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Easy process on line ordering. Used the help desk to find out about shipping times and Kristan was very helpful in answering all my questions.
LB
Laurel B.
Scooter
Stacy was great very nice worker
DJ
Debra J.
Horrible experience I called them to…
Horrible experience I called them to order what I needed I ask about if I had return the item and was told had a thirty day return never was I told there was a 20% restocking fee which would be $600 in my case of my order. They don’t tell you any of this and it is their way of taking advantage of customers that don’t know. Then they tell me to review on their site about return policy. I never even had their website until after I spoke to them. It is ridiculous to literally steal money from people by scamming them into buying but not telling them if everything you will take from them if they return it. When I first said return they kept asking do I have original packaging and I said yea. The reason they ask this is they will take no returns unless in original packaging which also was not disclosed.
I will definitely be leaving reviews every where I can so people will know and beware of this company. I will never shop with them again!! I just read on another ones post the excuses you use for the ridiculous amount you charge for restocking fee. You don’t have to sanitize and all that on brand new items being return right back to you because it arrived late. I am looking into my options right now because restocking was not disclosed on phone call that Julie said she listened to but would not give me a copy of that phone call and the fact it never arrived when it was supposed to which in return was useless to us.
Response from Med MartOct 15, 2022
Hello,
To suggest that any of our product advisors take advantage of anyone is downright false and not taken lightly. We are all very compassionate people, professionally and personally, and do anything we can to help our customers the same as we do our loved ones. I did take the time to listen to the call and we are humans that do make mistakes, had that been the case, I would have owned up to it and taken accountability for the error and used it for coaching. This has happened in the past however that was not the case in this orders instance. You are upset about fees, I get it. I'm a consumer also. As a consumer, especially with something expensive and important for use in a risky situation, I would review the return policy in entirety (probably several times) myself. It's located at the bottom of any page on our site. We are more lenient in our policy than a lot of other online medical equipment companies as the average restock charge is 25% and some go up to 35%-40%.
We're not in the business to "get-over" on people and we all sleep very well every night with morals and ethics that we are proud of.
There was no delay in this order through the fulfillment process, not in the slightest. We take pride in that also.
This order was placed on Friday, Sept 30th, at 940 am, EST. It shipped out same day and was picked up just after 330pm. It was delivered safely, on a pallet, fully assembled ready for use, 3 business days later.
I explained to you directly why the restock charge is in place and taking away the whole process of what is REQUIRED on medical equipment for resale, the main reason is we can never sell it as new again and it's sold at a reduced price. Our online prices are already severely reduced from retail and MSRP, in this item's instance, almost $2000 less factually.
Our return policy is very simple and nothing hidden, inform us within 7 days of receiving, have original packaging, restock and shipping charges apply.
You would have been pleased with your product advisors service to you and our order fulfillment if you had no reason to return and for that reason is why you are upset with us. We're sorry you're not happy with us as we do everything above and beyond within our control.
Thank you.
TM
Timothy M.
Excellent!
"Mike" was helpful, knowledgeable and professional in every respect.
GF
Gerald F.
Excellent customer service.
Excellent customer service today and I'm looking forward to receiving my lift chair.
JA
Janice A.
Scooter
Enjoyed staci. Very nice and helpfull. Please giver her a raise.
TH
T H.
Great
Stacey was a great help and easy check out. Plus I got a discount code. That helps because my father is in a fixed income. Thanks.
SM
Sean M. Y.
I bought an electric tricycle through…
I bought an electric tricycle through MedMart and eWheels is the supplier. Poor quality and positioning of cables caused wear through after 2 days. EWheels and medmart stopped responding to me even after I offered to buy replacement cables at my cost.
Response from Med MartOct 25, 2022
Thank you for your feedback, I see that you have been corresponding with our repairs department. Please continue communication so we can get this resolved.
Thank you,
Medmart Team
