Med MartReviews of medmartonline.com

Reps need a refresher course in customer service

I spoke with Shawn several times over the past week, as I had many questions regarding the LRT lift. He was very patient, answered my questions to ensure I felt confident with my order.

I am disabled and ordered a mobility scooter. My first scooter got lost so a second one was sent but was the wrong color, I ordered blue and got a red one. I emailed and talked to customer service to see if I could get some help putting it together everything was too heavy and required a lot of bending and my disabilities don’t allow me to do that. I was told there was no tech available but they would get back to me about the color. No one got back to me and I went back and forth with customer service who finally informed me that the scooter only came in red but your website says differently. I’m still waiting for customer service to get back to me but I’m guessing that won’t happen. Overall a terrible experience from the shipping to the product itself and customer service was at best unhelpful. Would not recommend med mart to anyone. I don’t usually do Yelp reviews but I may make an exception in this case

Sean was great at explaining everything. We chose to put it together ourselves.

Stairlift quit working. Repairman couldn't come until a week later. That's too long to wait for service. Stranded in house.

Stacy was great very helpful processing my order!

Stacey was so helpful and willing to listen to what I had to say.....never rushing me. I was excited to make the deal with her this morning. I am looking forward to my new scooter and doing business with you. Thank you. MaryJo Grill

The shower chair has been extremely helpful. Transferring from bed to wheelchair to a shower chair had been reduced to simply transfer to shower chair. We love it !!