Rosemary S.
knowledgeable
polite patient friendly
Response from Med MartMay 11, 2026
Thank you! We truly appreciate your feedback and business. Please let us know if we can be of further assistance in the future.

One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Rosemary S.
polite patient friendly
Response from Med MartMay 11, 2026
Thank you! We truly appreciate your feedback and business. Please let us know if we can be of further assistance in the future.
Brenda C.
We had medmart install a stairlift February of 2025. I call Medmart on April 25, 2026 saying the chair had stopped working. They told me they could not come out until 5/8/26. When they did come out they said the battery was bad and charged me $388.64 for a new battery and labor. I called the office and asked why I would be charged so much when the unit and original battery were only 16 months old. They said batteries were not covered after 6 months and there was nothing they could do. I asked how long a battery normally lasts snd was told 2-5 years. I would think as good customer service they could have reduced the price given the unit was not that old. I would definitely take this into consideration if you are thinking of buying any equipment from this company. I will also be following up with a BBB complaint and post my experience on Facebook to make new customers aware of med marts policy .
Response from Med MartMay 11, 2026
I am sorry for your dissatisfaction. We stand behind the manufacturers warranty of the products we sell. After 16 months of the unit being in use, batteries are not a warrantied item and labor is never covered under warranty after that length of time. We understand how important the products we sell are and strive for customer satisfaction on every order and repair. However, we are not able to provide free labor and parts after 16 months of use. We appreciate your feedback.
Christopher H.
This was an honest, and hassle free purchase… thank you guys for being you.
Response from Med MartMay 8, 2026
This is such wonderful feedback, we truly appreciate it! Please let us know if we can be of assistance in the future.
J. M.
Shawn or Sean was fabulous and I can't wait to get my bed.
Response from Med MartMay 8, 2026
We agree, Sean is fantastic! Thank you for your feedback and please let us know if we can be of further assistance.
Laura H.
Ordering was well organized and when I had questions they were answered promptly. The handbook that was included both online and with the delivery clarifies well and in verbiage easily understood. Thank you!
Response from Med MartMay 8, 2026
Thank you for taking the time to provide this valuable feedback, we truly appreciate it! Please let us know if we can be of further assistance.
Danny W.
agent was very helpful and efficient.
Response from Med MartMay 8, 2026
Wonderful! We are so glad you had a positive purchasing experience. Please let us know if we can be of further assistance.
Miriam Z.
Received the chair very quickly and it was just right .
Response from Med MartMay 8, 2026
Thank you for sharing your positive experience with MedMart, we truly appreciate your kind words and business!
Debra R T.
We had questions and staff answered them. I lost my keys and they were placed right away.
Response from Med MartMay 6, 2026
We are so glad we could resolve your issue right away. Please let us know if we can be of further assistance in the future.