Debra K.
Customer service person was wonderful
Customer service person was wonderful! Very helpful and pleasant! Great customer service! I would rate her a 10 plus!!!

One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Debra K.
Customer service person was wonderful! Very helpful and pleasant! Great customer service! I would rate her a 10 plus!!!
SHEILA P.
Item is nothing like it appears online. I received a strip, whereas I expected a mat (as pictured) along with a strip/bridge for the door entry. Seems part of order may be missing. Response was that because the lift was 1/2 inch the mat pictured was not needed. The mat should not be pictured if that is not what wass to be sent. Disappointed.
Response from Med MartJul 25, 2023
Hello there, The item you ordered is linked here; https://medmartonline.com/safepath-ez-edge-transition-rubber-threshold-ramp There are 12 selections that can be chosen, when you choose each one, the image reflects to exactly what you'd be receiving. You selected the half inch rise, which is incredibly low and only a strip required. Since this is a product that changes based on what is selected, there are multiple variables of images until you make a choice. If you have a half in rise, that is what is needed for your transition. I hope this helps and thank you for choosing us! **Edit to include; The mat is not pictured with your selection made. Exactly what you received is what's pictured when you choose the option that you did. Please review the link for that item and see the image that updates when you make your selection and you'll see it's exactly what you received. I hope this helps more!
Timothy R.
Your customer service reps are knowledgeable quick and friendly.
Phyllis B.
Easy to order but hard to find accessories.
Dave G.
Impossibly to reach at times by phone
Response from Med MartAug 3, 2023
I sincerely apologize you have had a difficult time reaching us. At times, there is a delay due to an increase in call volume. Please note there is a chat function on the website if that is a tool you may be interested in.
Patricia Devita V.
TRUST ME I could not have gotten finer, kinder help. He answered everything. I was fortunate to have read many of the reviews.
Lindarella
This was my first time ordering a Hoyer device for my mom. I was ordering it online but I had a few questions and I completed an email which was answered promptly by Scott Jones. After Scott answered all my questions, I called him The next day and he submitted my order. he was extremely helpful, patient, and pleasant to work with. Therefore that’s why I’m giving you the highest rating.
Mary J.
I had done considerable research on this scooter and Mike was able to answer and reassure my questions and thoughts.