Med MartReviews of medmartonline.com

HAD WHAT I NEEDED. I THOUGHT SHIPPING CHARGE WAS SOMEWHAT HIGH.

My resident in assisted living bought a electric wheelchair from them and paid the extra cost for the tech to come upon delivery and set it up and help him out. The appt was scheduled but the tech never showed. Day of delivery my resident made multiple calls to Med Mart and was told they would call back and no other information. The next day same thing, my resident was given the run around again and was told "he"had to wait for them to call "him" and then to have a tech scheduled to come out, I jumped in on my residents call with customer service and talked to the rep, I was heated, as this is my residents "legs" and independence and to have my resident get the run around, when its their lack of communication is ridiculous. After I again repeated the loss of legs and independence for my resident she stated "ma'am that is not true" and hung up on me. TERRIBLE customer service. On the website it says the person receiving the scooter scheduled the time/date and it's done at that time, not wait an indefinite amount of time for a callback and an even longer unknown on getting a tech back. They refused to refund the premium setup fee. Thankfully we were able to get the chair put together and my residents independence restored. I'm incredibly disappointed by this experience and will deter all of my residents current and future from purchasing from this company. Do better MedMart

My purchasing agent was Stacy. She answered all of my questions with knowledge and made purchasing my new scooter extremely simple.

Lyn, your associate was very helpful and courteous. She is an asset to your company. Prices are fair and products are good.

Tim, the sales person was very helpful. He answered all questions and .ade the experience very easy.

Tim was very helpful. He was able to answer all questions. We were able to get answers and purchased our loved ones bed within minutes. We had such a great experience.

Ismael was very informative and pleasant,

Medmart made this so convenient and easy to get the answers i was looking for.