Med MartOne of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Harry H.
Customer service was very helpful
Response from Med MartJun 14, 2024
We're thrilled to hear that our customer service team was able to assist you effectively. Your positive feedback is greatly appreciated and serves as a motivation for us to continuously enhance our services. Thank you for taking the time to share your experience with us! -Julie B. National Sales and Operations Manager
Samantha K.
Fastest delivery ever! I ordered the day I left the hospital and had it the very next day.
Response from Med MartJun 14, 2024
Woohoo!! Your satisfaction is our top priority!! We're delighted that we could exceed your expectations. We truly appreciate your business and look forward to serving you again in the future. -Julie B. National Sales and Operations Manager
James O.
Purchase was easy to do Hope the scooter is as good. Will update when it gets here
Response from Med MartJun 14, 2024
We appreciate your trust in our company and hope that the scooter meets and exceeds your expectations. We eagerly await your update once you receive it. -Julie B. National Sales and Operations Manager
Shannon O.
Kristen was amazing she answered every question I had and even called me back when we lost connection, Great customer service.
Response from Med MartJun 14, 2024
She is a gem! We're delighted to hear that Kristan provided exceptional customer service and promptly addressed your queries. Your positive feedback is greatly appreciated and will be shared with our team. Thank you for taking the time to share your experience. -Julie B. National Sales and Operations Manager
CHUCK W.
EASY PROGRESSION FROM WEBSITE TO CHAT ... CHAT WITH STACEY WENT VERY SMOOTHLY ... STACEY CLEAR ANSWERS RE: PRODUCT, PRICE & SHIPPING ... FAIR PRICE FOR WHAT I EXPECT WILL BE A GOOD PRODUCT ...
Response from Med MartJun 14, 2024
She is a rockstar! We're really happy that Stacey was able to provide you with clear and helpful information regarding our product, pricing, and shipping. We appreciate your recognition of the fair pricing and your anticipation of a great product. Your feedback is valuable to us, and we'll continue striving to offer an exceptional customer experience. -Julie B. National Sales and Operations Manager
Douglas D.
My 5 Star rating says it all.
Response from Med MartJun 14, 2024
Your 5-star rating is a testament to the quality of our products and services, and we're thrilled that you're satisfied. We truly appreciate your support and look forward to serving you again in the future!! -Julie B. National Sales and Operations Manager
Carl W.
The shipping date they post on the web site is a lie. When I contacted customer service they were very rude, said the date on the web is just an estimate, and refused any help at all. BEWARE!!
Response from Med MartJun 14, 2024
We sincerely apologize for the inconvenience you experienced with the shipping date and the disappointing interaction with our customer service. We understand your frustration and want to assure you that we take customer feedback very seriously. We are investigating the matter to ensure that our website accurately reflects shipping information and that our customer service team provides the best possible assistance. Your feedback is invaluable in helping us improve our services. Thank you for bringing this to our attention. -Julie B. National Sales and Operations Manager
Richard D.
i purchased the Baja BA400. The machine arrived on schedule and was just as advertised. Set up was fairly easy. The vehicle has more power than i thought it would. I am quite happy with it. One of the accessory boxes was damaged during shipping. Med Mart customer service quickly replaced the item for me
Response from Med MartJun 14, 2024
We sincerely apologize for the delay in shipping your order. We understand how frustrating it can be to place an order and not receive it within the expected timeframe. Our team is actively working to ensure that all orders are processed and shipped promptly. We appreciate your patience and understanding during this time. Rest assured, we will keep you updated on the status of your order and will do our utmost to ensure its swift delivery. Thank you for your continued support. -Julie B. National Sales and Operations Manager
