Med MartOne of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Roger M.
I was able to start my request on the website. I received a quick follow and quotation. I was set up quickly with an account. The process went very smooth and efficient.
Response from Med MartAug 4, 2026
Wonderful! Thank you for your review and business!
Nicki B.
Ordering was fine but when I needed to cancel the order , due to the person that the order was for passed away, I was not completely satisfied with the process. In my previous experiences, Usually when an order is cancelled there is some type of email/ text confirmation stating the order has been cancelled but I did not receive this confirmation and when I called to speak to someone they stated that the order in deed had been cancelled but no email would be sent, just the verbal and when asked how long does it take for the refund to process I was told that it was unknown due to that part is taken care of by the accounts department. I asked if I could be transferred and was advised that a number was not available and the person I was speaking to did not know the number. Just some advice for returns , send a confirmation in writing and advise the customer upfront when they are canceling , an approximate timeframe ,when the refund should be credited. The representative I spoke with was friendly but firm no other information could be given except the order was cancelled. This is what makes people not utilize certain vendors/companies. Customer service should be one of the top priorities at companies this large and this experience was not 5 star rating, unfortunately.
Response from Med MartSep 2, 2026
First, we’re very sorry for your loss and offer our sincere condolences to you and your family. We also appreciate you taking the time to share this feedback during such a difficult time. You’re right that a cancellation should come with clear confirmation and reasonable expectations regarding the refund process. We’re sorry that information wasn’t communicated more clearly. We’ll be sharing your comments with our team as we work to improve the cancellation and refund experience for our customers.
Canase B.
The people I spoke to used clear American English. Awesome!
Response from Med MartAug 24, 2026
Thank you for taking the time to provide a 5 star review. We appreciate your business!
Jeff
The golden bed chair was the biggest waste of money I have ever spent in had my chair worked on 7 times before the the 1 year warranty ran out then it broke again and they said now it's your problem y it hasn't worked right since I got it don't u see the woke history it has never worked right since I have gotten it? They said O well it's your problem now. I suggest you buy a lift chair from your local Furniture Store you'll be better off!!!
Response from Med MartSep 2, 2026
We’re very sorry to hear how frustrating this experience has been. Having repeated service issues with a product you depend on is understandably disappointing, especially after multiple repairs. We take concerns like this seriously and appreciate you bringing the history of the chair to our attention. Our team will review the situation and the previous service history to better understand what happened and determine what options may be available.
David M.
Stacy, of customer service, was excellent. She was outstanding working with us regarding the item description and purchase of the handicap mobility scooter. She was very professional and knowledgeable.
Response from Med MartAug 4, 2026
Thank you for your kind words, we appreciate your review and business.
Sandy B.
Kris was alot of help and very personable. She answered all questions!
Response from Med MartAug 4, 2026
Thank you for your kind words, we appreciate your review and business.
J Terry B.
Sean was patient, courteous, and promptly sent a quote which we used this morning with him to order.
Response from Med MartAug 4, 2026
Thank you for your kind words, we appreciate your review and business.
Jesus P.
Shawn was the best
Response from Med MartAug 4, 2026
Thank you for your kind words, we appreciate your review and business.
