Sheena W.
Not Confident In The Service
I called before placing an order on 7/20 and was told that the Jazzy Carbon HD chair I needed was in stock and would be shipped from Mississippi in a day or so. Here it is, 7/24 and there’s no update on the status of my order, nor any tracking. I called again and was told I’d be informed about the status of my order first thing on Monday morning, but I’m not confident. I also asked about whether I’d be getting the new and improved Carbon HD because it now comes with casters and a digital screen. The photos on the site show both chairs with no explanation. I was told there was only one type of chair and that I’d be getting the latest version, but again, not confident. I’m really regretting this purchase with this company after reading all the reviews with the BBB and want to cancel my order.
Response from Med MartJul 29, 2026
We are sorry you do not feel confident in your purchase. This is not the typical feedback we receive as you can see in our star rating. Your product was shipped prior to cancellation. If you would like to refuse the delivery and return, please check out our return policy which can be found on the footer of each page on the website. Please let us know if we can be of further assistance at this time.


