Med MartOne of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Robert B.
The fella I spoke with was very good he knew all about the product. He explained the service plan & answered any questions that I had If everything goes well with my order I definitely will be a returning customer
monica B.
The chair was late getting here. After it arrived it was broken. The chair is less than 2months old. I am required to pay for repairs if I want it fixed. I paid $2000.00 for this chair to only last 2 months. NOT WORTH IT!!!!!!!! Customer service was the pits!!!! So customer service replied just because I didn’t purchase the extended warranty I still have a broken chair that I paid 2000.00 dollars for that lasted less than 2 months. To me it’s deceptive advertising the paperwork leads you to believe that everything is covered for the first 3 years. It’s bad business and still NOT WORTH BUYING THIS CHAIR. It’s NOT a chair that is worth $2000.00.
Response from Med MartOct 28, 2024
Hi there, Thank you for providing information to review your order. I was checking to see if you all opted for our in-home labor plan at the time of the order and see that it wasn't selected. The manufacturer's warranty covers parts which we will absolutely advocate for you for however in-home labor isn't included with that. I hope this helps clear up any confusion. We have partnered with a company that majority of us medical equipment suppliers use and they would be happy to help you diagnose and repair if you still need service. They will then inform us of any parts needed and we'll immediately get those ordered under the warranty. We look forward to assisting you! Thank you and kind regards.
Mary K.
Good communication
DaisyLu L.
I literally just called HORRIBLE customer service. I was actually calling to purchase. The rep had ZERO care I'm her voice. She sounded agitated that I even called! DONT WASTE YOUR TIME. I AM SOOOO glad I called 1st!
Response from Med MartOct 30, 2024
We understand your frustration with the recent customer service experience. We strive to provide excellent service to all our customers, and we are disappointed to hear that your experience did not meet our standards. We will use your feedback to improve our customer service training and ensure that our representatives provide a positive experience for all customers.
Sylvia
Sean was very helpful, caring, and went out of his way to help. It is wonderful to deal with such a great customer service representative. I am definitely going to tell people about my experience and looking forward to receiving my sit to stand lift.
robert B.
Fast simple and every question answered didn't try to upscale anything very knowledgeable
James R.
The problem is how long it is taking to receive merchandise ordered it oct.5 not being shipped until Oct 23.
Response from Med MartOct 11, 2024
Good morning, I took a look at your order and this item is always a builder per the order. As of today, if someone ordered it today, the ship date on our site says 11/8. When you ordered on 10/5, the ship date said 11/2 so I'm happy that the ship date is sooner than that for you! We'll send tracking to your email when it ships out and if you have any questions in regard, please call us Mon-Fri 9-530 EST at 888-260-4430 x2. Thank you for choosing Med Mart!
Rona V.
I spoke with Sergio. He was very helpful and he understood what I was talking about. He got everything done in a timely fashion. His help was great.
