Diana
Helpful phone service!
Every question was answered, my concerns were addressed, and the purchase was easy. Sorry I forgot the name of the woman I spoke with.

One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Diana
Every question was answered, my concerns were addressed, and the purchase was easy. Sorry I forgot the name of the woman I spoke with.
Helen S.
Not the cane that I ordered.
Response from Med MartNov 13, 2024
Thank you for your feedback. We have not heard from you in regards to this purchase. This was an organic order and from our end we show we fulfilled the order as requested. Please call and speak to a customer representative if this is not that case.
Edna C.
Sean Lorenz was extremely helpful in choosing the right scooter for our needs. Over a period of several weeks he answered all of our questions.
Sam F.
Purchased a wheelchair for my stepfather but it turned out that it was not going to be able to ship for roughly a month which was frankly unacceptable. However, the customer service was excellent and they were incredibly polite about helping me cancel my order and untangling the financing.
Annette E N.
Website is super easy to place orders.
customer
Your representative Stacey was wonderful. She helped me through the order process. She was very responsive to my questions. A pleasure to deal with.
Fred S.
I ordered a product online on the 29th of October. I called today to see the status OF ORDER#1000223574. Spoke to a CS Rep and she said she would get back to be via email. I check my email only to find out the product was discontinued!! 6 DAYS I WAITED TO FIND THIS OUT!!!
Response from Med MartNov 13, 2024
We understand your frustration with the delay in receiving an update on your order. We apologize for the inconvenience caused by the lack of communication and the discontinuation of the product. We value your patience and appreciate you bringing this to our attention. We are committed to improving our communication processes to ensure timely updates and avoid similar situations in the future.
m. H.
First off... the packaging was the most horrible experience ever. The Styrofoam was to a million bits of pieces as I opened it. It was everywhere my house by the time I got all the parts out. Second off... there is an important piece missing of the lift. My mother comes home in 2 days and the lift will not be completely ready to use. This is the reason I am rating it at 1 star. Third off... the part that hold the hydrolic arm is bent. For something so expensive we should not have to experience such horrible unboxing of an item. Luckily i took pictures of everything as soon as i unboxed it.
Response from Med MartNov 13, 2024
We understand your frustration with the packaging and missing parts. We strive to provide a positive customer experience and are disappointed to hear about the issues you encountered. We appreciate you taking the time to share your feedback please continue to work with customer service in order to get this resolved.