Med MartOne of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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NancyLee
Excellent customer service. Knowledgeable and helped navigate best equipment for care and safety. Darrell was patient with my confusion and questions.
Response from Med MartAug 25, 2026
Thank you for your review and kind words. We are thrilled that you had an amazing experience with Darrell and look forward to serving you again.
Alison
Ordered a wheelchair and butt cushion from MedMart on Aug 15. Said it was to be shipped two days later and delivered by Aug 22. Recieved just the cushion and then got a phone call two days later that the wheelchair I ordered was “out of stock” and “back ordered”. All they did was ask if I want a different chair, then sent that. My disabled mother has been without mobility for over a week and the customer service I recieved was nothing short of “we didnt know before” which is bogus, because your inventory said you had it available and even confirmed my order and shipping. It will be at least 12 days between ordering and getting the products….albiet not even the one I ordered. Be wary.
Response from Med MartAug 26, 2026
We sincerely apologize there was a back order on the selected product. The new chair has shipped, but I understand your frustration on the delay. We appreciate your feedback and patience.
Helen L.
Deliver service and deliver way is not good
Response from Med MartAug 26, 2026
We apologize you were dissatisfied with the delivery of your product. This shipped standard with a major carrier. If we can be of further assistance, please let us know by emailing [email protected]
M M.
Stacey provided Excellent Customer Service!
Response from Med MartAug 24, 2026
Thank you so much for your kind words and review! We love our customers and take their needs seriously. We will pass your thoughts on to Stacey.
Bruce C.
Was not able to use machine asked for help. Was told to watch video on internet it did not help I it took a week to get it instead of 2 days I had high hopes that my brother would be able to get to a wheelchair but now he's very depressed
Response from Med MartAug 24, 2026
Thank you for your feedback, although I am sorry for your dissatisfaction. If you need further instruction, please call or email us, we are happy to help. [email protected] or 1 (855) 962-3479
Pamela
The sales rep was very knowledgeable and helped me to select the right product. She also answered questions to another product I may purchase in the future.
Response from Med MartAug 24, 2026
Thank you for your review! We are glad we could help you find the right product. Please let us know if we can be of further assistance.
Victoria D.
The communication from the beginning to the end of the process was amazing. We received our product to it's destination--- our son's residence without complication. The staff that assembled the bed were professional and informative.
Response from Med MartAug 24, 2026
We are so glad you had a positive purchasing experience. We truly appreciate your review and business. Please let us know if we can be of further assistance.
Eric M.
I contacted customer service regarding a missing part on the equipment I purchased. Within a two or three days I received my missing part via overnight delivery. Great Service!
Response from Med MartAug 24, 2026
Thank you for your kind words! We make every effort to provide exceptional customer service and appreciate your feedback.
