Theresa W.
Lack of service/follow up
We are still waiting on our very expensive purchase to ship. Service was great at furst, but now am not getting any response to my inquiries. Our purchase was supposed to ship by 8/13 and it still hasn't and no one seems to be able to tell me why. Frustrating!!
Response from Med MartSep 1, 2026
We’re very sorry for the frustration this delay and lack of follow-up have caused. We understand how concerning it is to be waiting on a significant purchase without clear updates, especially after the expected ship date has passed. Your experience is not what we want for our customers, and we appreciate you bringing it to our attention. We’ll be sharing this feedback with our team so we can improve both communication and follow-through.