One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
medmartonline.com
Website
medmartonline.com
Category
Physical Aids
Location
Cincinnati, Ohio
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Darrell Flunker answered all my questions and concerns completely and in terms I understood. He was in no hurry to get me off the line. When he was satisfied that I understood his answers and that I had no further questions, he thanked me for my business and reassured me that he was there for me. Anytime.
Response from Med MartMar 20, 2025
We are so pleased to hear that you had such a positive experience! It is our goal to provide our customers with the best possible service, and it sounds like Darrell went above and beyond to ensure you felt heard and understood. We are proud to have such dedicated employees who are committed to providing excellent customer service.
JC
JustAnswer C.
Small and compact
Got exactly what wanted and works great
Response from Med MartApr 4, 2025
We're glad to hear you're happy with your purchase. Thank you for sharing your positive experience.
JJ
John Janisieski S.
Beware of Mad Mart’s customer service
Beware of Mad Mart’s customer service. On March 7, 2024 I received my order 1000191910 consisting of a Go-Go® LX 3-Wheel Travel Scooter SKU number S50LX-RD/BL, at a cost of $1,354. About mid February 2025 my scooter’s drive train broke. On February 24, 2025 I notified MedMart about my problem and in return I received an e-mail from MedMart representative Sergio Ramos stating that my request for repair had been approved and was assigned #926429. He also advised me that MedMart had partnered with a company named WSR Solutions to do repairs, and that I should contact them. I have tried to contact this company multiple times. Each time, I got a response on that the wait time was extremely long because the volume of calls was extremely high and their agents were extremely busy, and so, at their request, I left my phone number for a call back. After multiple attempts, I have not received a call back from WSR Solutions, so I have not been able to get my scooter repaired. I now have two solutions, one locate and buy the parts and repair it myself, or buy a replacement scooter. If I buy a replacement, it certainly will not be from MedMart.
Response from Med MartMar 20, 2025
Hello John,
I am very sorry to hear of the delays you have experienced.
I have spoken directly with WSR and they cannot find your number that I have in their system. Possibly you called them from a different number. I have asked them to call you directly and get this repair service moving for you.
Please let us know if you need further assistance!
PM
Penny M.
Make it clear that people have an appointment to have the bed delivered. The bed is great...I'm very happy with my order. Need's better instructions to put it together.
The bed is great..
Need's to be clear that an appointment ithas to be made for the bed to be delivered..
The instructions need to be better on how to put the bed together..
I really like the bed after it's all put together and working..
Response from Med MartApr 4, 2025
We appreciate your feedback and are glad you're enjoying your new bed. We understand the importance of clear instructions for assembly. We're also happy to hear that you're satisfied with the bed itself.
KA
Karla A.
We have not received delivery with no bed or railsour bed or the… Subscribing
We have not received our bed or the rails yet! It shows it was delivered, but the only delivery made was the mattress. I have reached out three times and I still do not have an answer on where our bed and rails are. We have security camera cameras, showing the delivery of the mattress only.
Response from Med MartMar 20, 2025
We are so sorry for this delay.
Your bed is scheduled to ship on 3/24 and tracking will come by email to you after its shipped.
The delay was caused by a glitch in our system and we are still trying to determine how it happened so it won't happen again.
I am refunding $150 to you as an apology for this delay and sincerely want you to know we only want our customers to have the best experiences with us and our products.
Please reach out to us if you have additional concerns and our team will continue watching your order closely.
AN
Agnes N.
Sean is the Best representative
Sean is the Best representative , very knowledgeable and patient.
Response from Med MartMar 19, 2025
We're so glad to hear you had a positive experience with Sean. We appreciate your kind words and will share your feedback with him.
SH
Steven H.
This is not the first time this…
This is not the first time this occurred but i told the customer representative to tell the driver to call me 30 minutes prior to delivery.
I made myself available from 10am-4 pm
I had to call and find out that the driver was already at the delivery location
Poor customer service!
Work on it !!
Response from Med MartMar 19, 2025
Hello,
I see you had a freight shipment which requires an appointment set. I do see that appointment was set between 10-4 and you must have requested the call ahead to the freight company because we didn't have this request from you directly.
We will certainly pass along your review for that service!!
Thank you for your purchase with us!
CU
customer
The lady I spoke with was very…
The lady I spoke with was very professional very kind and very helpful. Hope the product is as good as the customer service.
Response from Med MartApr 4, 2025
We appreciate your kind words about our customer service. We're glad you had a positive experience. We hope you enjoy the product as much as you enjoyed speaking with our team.
