Patricia F.
Product was very uncomfortable
Product was very uncomfortable, and it should be in the ordering part that the product cannot be returned for any reason, otherwise I would never ordered. Also it was damaged and did not realize until after the return policy of 3 days as we did not know it was damaged until weeks later. It also was suppose to be delivered with week to 10 days and was not kept getting delayed, arrived a month later.
Response from Med MartJun 8, 2025
Thank you for sharing your concerns, Patricia. We're truly sorry to hear about your experience with both the comfort and condition of the product, as well as the delayed delivery. We understand how frustrating it must be to receive an item that didn’t meet your expectations—especially when the return timeframe passed before the issue became clear. We appreciate your feedback regarding the return policy visibility, and we'll review how we present this information during the ordering process. Please reach out to us directly at 1-833-976-4203 or [email protected] so we can investigate your case further and determine if there’s any way we can assist you at this point. All the best, Med Mart Team


