Med MartReviews of medmartonline.com

Response from Med MartJun 8, 2025

Thank you for your review, Laurie. We sincerely apologise for the mix-up with your order and the inconvenience caused by the return timeline. We understand how frustrating it must be to receive the incorrect item and then be told it couldn’t be returned after a short window. We’d really like the opportunity to look into this further and see what we can do to help resolve it. Please reach out to our customer support team at 1-833-976-4203 or email us at [email protected] with your order details so we can assist you directly. We appreciate your patience and hope we can work toward a better outcome. All the best, Med Mart Team

Response from Med MartJun 3, 2025

Hi Anna, Thank you so much for your kind words! We're thrilled to hear that our representative went the extra mile and made your experience a positive one. Your feedback truly means a lot to us. If you ever need anything, we're just a call or email away. Warm regards, Med Mart Team

Response from Med MartJun 4, 2025

Hi Bernard, Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the frustration you encountered with our return policy and understand how this situation may have felt unclear and disappointing. Transparency is important to us, and your comments are helping us re-evaluate how and where we communicate essential information to our customers. We would truly appreciate the opportunity to speak with you further and explore how we can make this right. Please feel free to reach out to our support team at 📞 1-833-976-4203 or 📧 [email protected] — we’re here to help in any way we can. If we’re able to resolve your concerns to your satisfaction, we’d be grateful if you might consider updating your review. Your voice matters and helps guide future improvements — and we sincerely want your experience with Med Mart to end on a more positive note. Warm regards, Med Mart Team

Response from Med MartJun 3, 2025

Hi Stephanie, Thank you for your feedback! We're glad to hear you found the information thorough and the checkout process smooth. We appreciate your note about the emails — we’re always working to strike the right balance and will take your input to heart. If there’s anything you need, don’t hesitate to reach out. Warm regards, Med Mart Team

Response from Med MartJun 5, 2025

Hi Diana, Thank you so much for your kind words! We're thrilled to hear that Christian was able to provide such a positive and kind experience. We'll be sure to pass along your appreciation to him — it’ll mean a lot. If there's ever anything else we can do for you, we're just a message or call away! Warm regards, Med Mart Team

Response from Med MartJun 5, 2025

Hi David, Thank you for taking the time to share your experience! We're so glad to hear that our chat representative and customer service team were helpful. We truly appreciate your patience regarding the technician scheduling and delivery — we understand how important timely service is and are working hard to improve this process. If your overall experience meets your expectations now, we’d be grateful if you’d consider updating your review. Your feedback helps us grow and better serve our community. All the best, Med Mart Team

Response from Med MartJun 5, 2025

Hi Edward, Thank you so much for your wonderful review! We're thrilled to hear that Sean was able to assist you with your Jazzy Carbon Lite shipment and coordinate everything smoothly with your freight forwarder. If there's anything more we can do for you along the way, please don't hesitate to reach out. Wishing you a seamless delivery and all the best, Med Mart Team

Response from Med MartJun 5, 2025

Hi Kimball, Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience caused by the delay in sending the missing charging cord and the impact it had on your ability to use the unit. We understand how important it is to receive essential parts promptly, especially when caring for a loved one. We're always working to improve our service, and your feedback is extremely valuable to that process. If there’s anything else we can do to help or if you'd like to share more details, please don’t hesitate to contact us at [email protected] or call us at 1 (833) 976-4203. We hope to have the opportunity to make things right and would greatly appreciate it if you’d consider updating your review based on any improvements you experience. All the best, Med Mart Team