Med MartOne of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Valued C.
Very patient and knowledgeable of order
Response from Med MartJun 8, 2025
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and found our team to be patient and knowledgeable. Your feedback means a lot to us and helps us continue to provide excellent service. All the best, Med Mart Team
Senrabi
Order #1000241970 Placed on Mar 18, 2025, 10:09:13 AM for an Advanta 2 MedSurg Bed (Certified Refurbished). It was physically delivered and installed on 4/16, stopped working the evening of 05/11 and reported via phone call to the support number 1-877-201-4447 opt 2 on Monday 05/12. They requested an email be sent of which was completed. The company advised only option is repair. I called them daily as no one was reaching out to help and my father’s body (veteran with full body cancer and Alzheimer’s) is not doing the greatest in the bed that is no longer working. After many days of calling on 05/22 the company advised a part and technician would be sent to fix the bed. It is now 06/04 and nothing has been received and there has been no further communication from the company. Buyer Beware as this company does not appear to take accountability for the merchandise it sells. We are a month without a working $5k bed with no end/resolution in sight. Making a purchase from MedMart online has been my biggest regret. With my whole heart I regret having to watch my 78 yr mom struggle in caring for my father due to this non working product of which MedMart has yet to repair.
Response from Med MartJun 8, 2025
Thank you for sharing this feedback, and we are truly sorry for the distress this situation has caused you and your family. We understand how critical it is to have dependable equipment, especially when it involves the care of a loved one. Please accept our sincerest apologies for the inconvenience and lack of timely communication. We want to make this right. A member of our support team will prioritise your case and follow up with an update regarding the part and technician. If you have not yet received assistance, please reach out to our dedicated support line at 1-833-976-4203 or email us at [email protected] so we can expedite a resolution. Your feedback is important and helps us improve our service. Kind regards, Med Mart Team
Gary P.
Hopefully, I'm getting the correct bed for my son. Stacey has been very helpful.
Response from Med MartJun 4, 2025
Thank you so much for choosing us Gary! The bed you selected is amazing and one of our team favorites! Thank you as well for your kind words about Stacey! She is a truly valued team member and we will pass your praise on to her as well! Please don't hesitate to reach out if you have additional questions or concerns. We are always here to help!
Julia D.
Staci x6 She was very helpful I am 83 I have health issues and I like VLX description and she helped me order it I am looking forward to having a good night sleep when it comes
Response from Med MartJun 4, 2025
Thank you Julia, We hope you love the VLX and sleep really great! Comfort is so personal to each of us but it has a lot of features to maximize comfort. Thank you for choosing us! I have passed along your kind words to Stacey!
Mona J.
Instruction manual did not give good directions and poor quality. Product was not the same as on line
Response from Med MartJun 4, 2025
Hi Mona, We’re very sorry to hear that your experience did not meet expectations. Your feedback is incredibly valuable, and we truly want to make things right. Our goal is always to help our customers feel confident and cared for—not just during the sale, but after as well. If you could give us a chance to assist you further, we’re confident we can turn your experience around. Please reach out to our team at 1-844-217-8806 or email us at [email protected]—we’d love the opportunity to help. Warm regards, Med Mart Team
Robert G.
We have an $1800 wheel chair that has not functioned properly since we received it.
Response from Med MartJun 3, 2025
Hi there, Robert- I'm familiar with your order as this has been in an escalation status due to the delay in solving the issue. I'm hopeful you received the update from Daniel with tracking last Friday May 30th for the part needed per the manufacturer's assessment of your issue. We are confident that this will resolve the issue of the seat not locking in the tilted position. Please keep us posted! We appreciate you and your business with us and we look forward to the final resolve here!
JAMES B.
got what I needed!!
Response from Med MartJun 4, 2025
Hi James, We’re so glad to hear you got exactly what you needed! 🎉 Thank you for taking the time to share your feedback—your satisfaction means the world to us. Warm wishes, Med Mart Team
Stepanie M.
Great very professional and quick service
Response from Med MartJun 4, 2025
Hi Stephanie, Thank you so much for your kind words! We’re thrilled to hear you had a professional and smooth experience with us. Your support truly motivates our team. Warm regards, Med Mart Team
