Med MartReviews of medmartonline.com

Response from Med MartJun 17, 2025

Hi Beverly, We are truly sorry to hear about your experience, and we deeply regret the frustration and inconvenience caused. This is far from the level of service we strive to provide. We understand how important this equipment is, especially given the circumstances, and we take your concerns very seriously. Our team is currently reviewing your order and communication history to ensure a resolution is found promptly. Please rest assured that we are committed to making this right for you. If your experience improves as we work to resolve this, we would sincerely appreciate it if you’d consider updating your review. Your feedback is invaluable to us as we aim to provide better service to all our customers. Warm regards, Med Mart Team

Response from Med MartJun 17, 2025

Thank you so much for the kind words! 😊 We’re thrilled to hear that our team was able to provide fast and knowledgeable service when you needed it most. Your feedback means a lot to us! Wishing you all the best, Med Mart Team

Response from Med MartJun 17, 2025

Thank you, Raymond, for sharing your experience! We’re so pleased to hear that the technicians arrived promptly and provided a smooth and professional installation. Your satisfaction means a lot to us, and we’re here if you need anything in the future. Warm regards, Med Mart Team

Response from Med MartJun 17, 2025

Thank you so much for your kind words! We're thrilled to hear that Lynn made the ordering process easy and smooth for you. We'll be keeping our fingers crossed with you for a perfect delivery this time. If there's anything you need along the way, please don’t hesitate to reach out. We truly appreciate your support! All the best, Med Mart Team

Response from Med MartJun 16, 2025

Hi Kim, Thank you so much for your kind words! We're thrilled to hear that your ordering experience was smooth and that our team member was helpful. Your support means a lot to us, and we're always here if you need anything in the future. Wishing you all the best, Med Mart Team

Response from Med MartJun 16, 2025

Hello Dear, Thank you so much for your kind words! 😊 We're glad to hear your order arrived promptly and was exactly what you needed. Your satisfaction is our top priority, and it's wonderful to know we delivered a smooth experience. If there's ever anything else we can help you with, please don’t hesitate to reach out. Warm regards, Med Mart Team

Response from Med MartJun 16, 2025

Hi Marvin, Thank you so much for your kind words! 🌟 We're thrilled to hear you had a great experience and that our customer service team made a positive impression. Your feedback means a lot to us. Please don’t hesitate to reach out if there’s ever anything else we can assist you with. All the best, Med Mart Team

Response from Med MartJun 16, 2025

Hello, The seat is included with the armrests (which is your issue) and that would have circumvented your problem to avoid the return fees. That was the reason why management got involved to help with a solution to avoid the need to return because we know how high the fees are. The charges were outlined to you in writing and the charge was not $700, it wasn't even half of that. Our policy for returns is competitive with any other company online selling medical equipment because the manufacturer has fees for returns. You had a solution offered to not have to return it at all yet that was the decision that was made so we're assisting with the return now. We tried to help you avoid this and you declined. Thank you.