One of the largest Home Medical Equipment stores in the Midwest! Locally owned and operated for over 20 years. We carry wheelchairs, scooters, lift chairs, incontinence supplies, walking aids, stairlifts, elevators and much much more.
Med Mart (medmartonline.com) has 10,501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
medmartonline.com
Website
medmartonline.com
Category
Physical Aids
Location
Cincinnati, Ohio
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 33% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I talked with three different people and they all did a great job of answering my questions and assisting me in my purchase. (Phone, chat and phone again)
Response from Med MartJun 30, 2025
Hey Nancy,
Thanks for saying wonderful things! It's pleasing to hear that our team was able to help you through different channels and make your purchase go smoothly. We really appreciate it.
We're always here to help if you need anything else.
Best wishes,
MedMart Team
DO
Diane O.
Very helpful and knowledgeable
Very helpful and knowledgeable
Response from Med MartJun 30, 2025
Hello Diane,
Thanks a lot for your nice words! We really appreciate your feedback and are glad to hear that our team was helpful and knowledgeable.
If you ever need anything, please don't be afraid to ask.
Best wishes,
MedMart Team
AW
Arlita W.
Worked with Darrell Flunker ordering 2…
Worked with Darrell Flunker ordering 2 large pieces of medical equipment. Darrell was amazing and made the process easy and enjoyable.
Response from Med MartJun 23, 2025
Arlita, I really appreciate the nice comments. That Darrell ordered your equipment and made your experience seamless and fun makes us very happy. We'll make sure he gets your thanks. Should you need anything else, we are always here.
RB
Ray B.
Never received product
Never received product
Response from Med MartJul 13, 2025
Hey Ray,
We're very sorry to hear that your order hasn't come yet. We want to look into the matter right away. If you need help, please email us at [email protected] or call 1-833-976-4203. We want to make this right, and we would be grateful if you thought about changing your review once it is.
Take care,
Team Med Mart
EL
Elizabeth
The rep Lyn was great!
The rep Lyn was great!
Response from Med MartJun 30, 2025
Hey Elizabeth,
Thanks a lot for your thoughtful comments! We're thrilled to hear that Lyn made such a positive impression. It means a lot to us.
We're just a message away if you need anything else.
Best wishes,
MedMart Team
BD
Bill D.
Delivered on time in great condition
Delivered on time in great condition. Unable to se t emergebcy brake.
Response from Med MartJun 30, 2025
Hey Bill,
Thank you so much for your feedback. We're glad to hear that your order arrived on time and in excellent condition. We're sorry to hear about the problem with the emergency brake. Please know that we're here to help you fix it as soon as possible.
Please don't hesitate to contact us anytime so we can help you more.
Warm regards,
Team Med Mart
BE
beaconterraone
If you want timely updates and excellent customer service, Med Mart may not be for you
I received an automated request to submit a review, so here it is.
First off, I will say Med Mart processed my order quickly, and it arrived on the day that was projected to be the ship date...days earlier than we expected. Hence, they get two stars as opposed to one....please keep reading.
Med Mart offered a 10% discount for new customers, but their e-commerce system didn't take it off properly. I didn't notice this until a few days after the purchase. I was told by their "customer service" that they would have to escalate to a singular supervisor to get the discount applied, but "could not" guarantee it would be honored. I was asked to wait 24-48 hours. "Customer service" insisted no other person could authorize such a refund.
More important than the discount issue, though, is the fact a freight truck showed up to our home UNANNOUNCED, alarming our family (and our neighbors). The delivery driver was friendly, but his English was not good, and hard to understand. Initially, it was not clear what his purpose was. Fortunately, it turned out to be exactly as initially claimed, a pallet of Drive "medical supplies" (hospital bed and mattress, in four boxes, on a pallet).
The order status remained as not shipped until I contacted Med Mart about the discount, the DAY AFTER the bed was unexpectedly delivered without any prior notice. I was informed the order was drop shipped by Drive on the previous Monday, three days earlier. NO notice whatsoever was issued by Med Mart, not an email stating it was on its way, or that it was delivered, although the "customer service" staffer apparently had access to an internal system that showed accurate information. A shipped email finally showed up after my contact.
I waited my 24-48 hours regarding the refund, and contacted Med Mart again. This time, the "reason"/excuse was that singular supervisor had a "family emergency," and consequently it might take several days for my discount to be applied.
I decided to submit a complaint to the respective Better Business Bureau chapter, and within 24 hours of that, a refund for 10% of the base price was issued. Apparently Med Mart DOES have staff that can act apart from the allegedly singular person who handles such matters.
In conclusion, if you want timely updates and excellent customer service, Med Mart may not be for you.
Response from Med MartJun 23, 2025
I appreciate you taking the time to describe your in-depth experience. We sincerely apologize for any trouble and annoyance this order and refund process has caused you. We value your input greatly and deeply apologize for any misunderstandings, delays in updates, and confusion regarding the application and delivery of the discount.
We apologize for the lack of adequate notice and acknowledge how upsetting the unexpected delivery must have been. Rest assured that this is not our goal, and the relevant teams have been notified of your concerns for consideration and improvement.
We appreciate your patience during that time and are happy to hear that the refund was eventually processed. Please don't hesitate to contact us if there is anything more we can do to resolve this.
RO
Robert
It was a smooth order process
It was a smooth order process
Response from Med MartJun 30, 2025
Thanks, Robert! We're pleased to hear that your order went smoothly. We really appreciate your kind words and want you to be happy with our service.
Best wishes,
MedMart Team
